Carlos Castro
Collections agent
Playas de Rosarito,BCN
Summary
Dedicated Collections Agent with strong client communication and problem resolution skills. Manages inbound and outbound communications to resolve payment issues while ensuring positive customer interactions. Committed to team collaboration to enhance collections processes and achieve collective goals.
Overview
8
8
year of professional experience
Work History
Collections Agent
VOXCENTRIX
Tijuana, Baja California, Mexico
01.2025 - 12.2025
- Managed inbound and outbound communications with clients to resolve payment issues.
- Collaborated with team members to streamline collections processes for improved efficiency.
- Conducted research on accounts to verify outstanding balances and payment history.
- Supported training efforts for new staff on collections protocols and systems used at VOXCENTRIX.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Handled customer inquiries and disputes professionally, ensuring positive interactions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma -
COBACH
Tecate, Baja California, Mexico08-1999
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit and collections
- Call center background
- Clear communication
- Updating customer accounts
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Collections Agent
VOXCENTRIX
01.2025 - 12.2025
High School Diploma -
COBACH