Carlos Chavez Pineda
Senior Staffing Coordinator, Customer Experience - QA Manager
Mexico City
Summary
Results-driven operations and staffing leader with extensive experience in personnel management, scheduling optimization, and operational efficiency within the private security industry. Proven track record in leading dispatch and staffing teams, ensuring full coverage, contractual compliance, and service excellence in high-demand environments. Recognized for strategic leadership, proactive problem-solving, and cross-department collaboration, I excel at building efficient workflows, improving performance metrics, and fostering a culture of accountability. My focus is on delivering measurable results that enhance operational performance, client satisfaction, and organizational growth. Driven by results and committed to excellence, I turn complex staffing challenges into streamlined, high-impact solutions.
Overview
6
6
years of professional experience
Work History
Senior Staffing Coordinator
Inter-Con
03.2022 - 09.2025
- Implemented innovative recruitment techniques for sourcing top talent, leading to increased successful placements.
- Evaluated existing recruitment processes to identify areas for improvement, leading to more effective talent acquisition strategies.
- Optimized applicant tracking system utilization for streamlined candidate management and efficient reporting capabilities.
- Spearheaded company-wide training sessions on best practices in recruitment, fostering a culture of continuous improvement.
Customer Experience Manager
Teruya & Sterling
02.2020 - 03.2022
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
- Reduced response time to customer inquiries by optimizing support channels.
Education
Project Management
Google
Program Manager
IBM
EU02-2026
Skills
7 years on SalesForce experience
Fluent in both Spanish and English
Leadership development
Effective communication
Problem-solving aptitude
Compliance management
Staff retention
Strong organization
Microsoft office
Previous Positions
- Staffing Coordinator at Inter-Con; Global Security Company.
- Quality Manager at Teruya & Sterling Attorneys at Law.
- With over 8 years of experience in Customer Service Environment, from Telecoms to Delivery Services.
Timeline
Senior Staffing Coordinator
Inter-Con
03.2022 - 09.2025
Customer Experience Manager
Teruya & Sterling
02.2020 - 03.2022
Project Management
Google
Program Manager
IBM
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