I have plenty of customer service experience. I would actually troubleshoot and solve issue's were there would be known network outage's. I also have outstanding experience in basic customer service with good tone of voice and quick to build a report with the customer and find a resolution for the caller, while aiming for excellent customer satisfaction. I've gathered experience as a Customer Service agent as well as technical support. I know how to deal with upset and difficult customer's as well. I never take anything personal and remain professional keeping my poster. I always try to go the extra mile for the customer, usually customer's will notice this detail leaving a good impact on the customer's service experience.
For roofing appointments, we must maintain a professional demeanor. We advise homeowners that we are in the area conducting free roof inspections for those who meet certain qualifications. If they qualify, we can stop by and perform a comprehensive inspection of their roof. Should we find any damage, we will present them with their options and may assist them in filing a claim, with their approval.
Roof Inspection Appointment Setter
Job Summary:
As a Roof Inspection Appointment Setter, my primary responsibility is to contact homeowners by phone and offer them a free roof inspection. This service is designed to help homeowners understand the current condition of their roof. We focus on homes with roofs that are at least five years old, as these are more likely to have wear, damage, or potential issues that may be covered by insurance.
Key Responsibilities:
Call homeowners in designated areas where our roofing team is currently working.
Offer and schedule free roof inspections, emphasizing the no-cost, no-obligation nature of the service.
Pre-qualify leads by confirming the roof is five years or older or affected by recent storms.
Clearly explain the purpose of the inspection – to assess the condition of the roof and inform the homeowner.
If any storm damage or wear is found during the inspection, our team assists the homeowner in filing a claim with their home insurance, when applicable.
Build trust with homeowners by being friendly, informative, and professional.
Maintain records of all calls, appointments set, and homeowner information.
Objective:
To connect homeowners with a valuable service that helps them stay informed about the condition of their home’s roof, while also identifying opportunities for insurance-supported repairs if damage is found.