Hi, I’m
Carlos Fradera Brunet Spohn
México
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel.
Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual with active listening and interpersonal skills.
Overview
17
years of professional experience
Work History
American Express
International Travel Counselor and Concierge
10.2015 - 03.2023
Job overview
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Collaborated with colleagues to create and promote special travel packages.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- As team I got the 3rd best performance travel & lifestyle consultant with my team or pod.
Man power
Customer Service for Master Card
07.2014 - 01.2015
Job overview
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility.
- Managed calls overnight aroun 10 to 15 per night.
American Airlines
Sales Representative
07.2006 - 01.2013
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed 10 calls per day, increased sales 5%
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Gave assistance to travel agencies as well as waivers according to top tier clients.
- Retained excellent client satisfaction ratings through outstanding service delivery
Education
Universidad Autónoma De Mexico U.N.A.M.Mexico
No Degree from Hispanic Literature
01.2008
C.I.E.MMexico
No Degree from Music Composition
1999
Instituto Nueva InglaterraMexico
High School Diploma
07.1994
Skills
Process Improvement Solutions
Hotel, airline, cruise accommodations
Itineraries, Overseas Tours
Company Guidelines and Procedures Global Destinations
Special Requests
Travel Destination Advice
Records Management Systems
Reservation Management
Regulatory Compliance
Team Member Collaboration
Relationship Management
Alternative Transportation
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
International Travel Counselor and Concierge
American Express
10.2015 - 03.2023
Customer Service for Master Card
Man power
07.2014 - 01.2015
Sales Representative
American Airlines
07.2006 - 01.2013
Universidad Autónoma De Mexico U.N.A.M.
No Degree from Hispanic Literature
C.I.E.M
No Degree from Music Composition
Instituto Nueva Inglaterra
High School Diploma
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