Carlos Ernesto García Cuacuas
Lic. Comunicación
Puebla, Mexico City
Summary
Dynamic Human Resources Management Intern at Birth Group with expertise in recruitment strategies and employee engagement. Successfully streamlined hiring processes, enhancing efficiency and fostering a positive workplace culture. Proven problem-solver with strong collaboration skills, dedicated to driving organizational development and improving employee relations through innovative HR initiatives.
Offering strong foundation in organizational behavior and communication, ready to learn and grow in dynamic HR setting. Brings understanding of HR policies and procedures, along with proficiency in data management and software tools. Ready to use and develop skills in employee relations and recruitment in IUSA.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Human Resources Management Intern
Birth Group
03.2025 - 07.2025
- Served as a reliable point of contact for both employees and managers seeking HR-related information or guidance.
- Organized various team-building events and activities to foster a positive company culture and improve communication among staff members.
- Provided support during annual performance review cycles, including gathering feedback from managers and preparing relevant documentation.
- Collaborated with department heads to identify staffing needs and create effective recruitment strategies accordingly.
- Analyzed turnover rates within the company to identify areas requiring attention or improvement.
- Streamlined recruitment process for increased efficiency in candidate selection and hiring.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
Content Creator Intern
Arboterra
08.2024 - 11.2024
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Analyzed performance data to refine content strategy, leading to improved engagement metrics across all channels.
- Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
Event Planner
Peppa Party
06.2022 - 07.2024
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Managed event logistics and operations.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
Customer Service Representative
Alorica
07.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Journalist
Ojo Noticias
03.2020 - 05.2020
- Wrote, edited and produced stories for Internet and digital channels.
- Enhanced publication''s reputation by consistently delivering high-quality, well-researched articles on various topics.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Researched and gathered information to develop accurate and credible stories.
Education
Bachelor of Arts - Comunication
Benemerita Universidad Autonoma De Puebla
08-2024
Skills
HR policies and procedures
Employee relations
Recruitment strategies
Talent acquisition
Onboarding process
Organizational development
Benefits administration
Employee engagement
Interviewing techniques
Teamwork and collaboration
Human resources operations
Problem-solving
Multitasking
Timeline
Human Resources Management Intern
Birth Group
03.2025 - 07.2025
Content Creator Intern
Arboterra
08.2024 - 11.2024
Event Planner
Peppa Party
06.2022 - 07.2024
Customer Service Representative
Alorica
07.2021 - 11.2021
Journalist
Ojo Noticias
03.2020 - 05.2020
Bachelor of Arts - Comunication
Benemerita Universidad Autonoma De Puebla
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