Personal Growth
Carlos Gomez
Virtual Agent
Guadalajara
Summary
Highly organized professional with exceptional attention to detail and effective communication abilities. Experience in customer service and sales, leading to improved client engagement and satisfaction. Proficient in translation, enhancing cross-cultural interactions and support.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Treatment Coordinator
Parker Law
2017 - 2020
- Conducted Treatment plans for injured worker's compensation workers.
- Resolved disagreements and negotiating mutually beneficial agreements between parties.
- Updated records and created correspondence sent to DA’s, doctors, claims adjusters, and clients.
Sales for Dental Plans
Zak Dental
2020 - 2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Sales
Marketing Storm Leads
02.2020 - 2022
- Promoted roofing services to affected states due to storm related damages.
- Increased revenue and customer satisfaction by implementing marketing strategies and techniques.
Service Management
Alorica
2024 - 2025
- Documented comprehensive records of user interactions, updates, and completed actions in service management system.
- Engaged in professional development opportunities to maintain knowledge of industry best practices in client service management.
- Compiled detailed reports on client service activities for senior management review.
- Deployed customer relationship management systems to monitor interactions and customize banking services for individual needs.
- Executed proficient administrative tasks to support all office personnel and operational requirements.
Legal Assistant
Meneses Law
02.2025 - 04.2025
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Sales
The Calls Gurus
05.2025 - Current
- Collaborated with sales team members to meet monthly targets and achieve consistent sales growth.
- Devised marketing strategies to promote book publication sales, increasing sales %.
- Attended weekly sales meetings and quarterly sales trainings.
- Received recognition for top sales performance with consistent achievement of sales targets.
- Top performer
Education
High School Diploma - undefined
THOMAS DOWNEY HIGH SCHOOL
Bachelors - Accounting and Finances
UNID
Tepatitlan 04.2020
Skills
Project Management
Bilingual
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Microsoft Office
Interests
Business Investments
Family Oriented
Learning New Skills
Timeline
Sales
The Calls Gurus
05.2025 - Current
Legal Assistant
Meneses Law
02.2025 - 04.2025
Sales
Marketing Storm Leads
02.2020 - 2022
High School Diploma - undefined
THOMAS DOWNEY HIGH SCHOOL
Treatment Coordinator
Parker Law
2017 - 2020
Sales for Dental Plans
Zak Dental
2020 - 2022
Service Management
Alorica
2024 - 2025
Bachelors - Accounting and Finances
UNID