Carlos Gonzalez
Puerto Peñasco
Summary
Dynamic professional with a proven track record at Uber, achieving a 4.97% driver rating. Expert in flexibility and situational awareness, I developed impactful training programs at CONTACT POINT SAS, driving teams to exceed KPIs consistently. Committed to excellence, I prioritize customer safety and satisfaction in every interaction.
Overview
9
9
years of professional experience
Work History
Uber Partner
Uber
10.2022 - 11.2025
- Coordinated ride requests efficiently to maximize driver availability and minimize passenger wait times.
- Accomplish the highest level of as a driver Diamond : Star Rating 4.97 %, Accepting Rating 96% and Cancellation of only 2%.
- Monitored safety compliance to ensure adherence to transportation regulations and company policies.
Sales Coach
CONTACT POINT SAS
02.2020 - 10.2022
- Developed tailored sales training programs to enhance team performance and drive revenue growth.
- Coach Individual reps with targeted 0ne-on-one sessions and PIPs to fix gaps.
- Partnered with supervisors to clarify processes and align everyone.
- Drove hole team to crush all KPIs-sales, conversion, calls-every single month for a year
Technical Support
Convergys
03.2017 - 01.2020
- Provided life-critical tech support for Bayer's blood glucose devises.
- Assisted users in navigating complex software applications through clear guidance.
- Ensure every customer left crystal clear on usage-safety first.
- Ranked top three performer every month for outstanding service.
Education
GED -
Universidad Nueva Esparta
Caracas VenezuelaSkills
- Flexibility
- Punctuality
- Organization
- Situational awareness
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Uber Partner
Uber
10.2022 - 11.2025
Sales Coach
CONTACT POINT SAS
02.2020 - 10.2022
Technical Support
Convergys
03.2017 - 01.2020
GED -
Universidad Nueva Esparta