Carlos Herrera Galván
Guadalajara, Jalisco
Summary
I am a fast learner, constantly seeking to enhance my skills, with 6 years plus of call center experience. Fully bilingual in Spanish and English, I strive to expand my knowledge and expertise. I am currently exploring educational opportunities in cybersecurity and artificial intelligence to advance my career.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
UST
2024.10 - 2025.04
- Handled healthcare-related customer service calls, assisting with authorizations and grievance processes.
- Responded effectively to diverse customer inquiries, ensuring satisfaction and adherence to service protocols.
Technical Support Specialist
HCL Tech
2023.11 - 2024.05
- Provided internal technical support, creating and managing tickets for various IT-related issues.
- Leveraged advanced tools to analyze, diagnose, and resolve technical challenges efficiently.
Collections agent
Call Gurus
2023.10 - 2023.11
- Outbound calls to people who had debts and offered plans and discounts to pay it off.
Customer Support Specialist
XtendOps
2022.06 - 2023.05
- Transferred calls to the appropriate departments based on customer needs.
- Assisted clients with case forms for Lawyers Morgan & Morgan, ensuring eligibility for legal proceedings.
Customer Service Representative
Alorica
2021.04 - 2022.05
- Managed high-volume Amazon customer service inquiries, handling up to 150 calls daily.
- Conducted research to promptly resolve customer concerns using internal resources.
Sushi Line Prep Cook
Sendai Sushi
2020.05 - 2021.04
- Prepared a variety of sushi dishes while adhering to strict quality, portion size, and food safety standards.
Customer Service Representative
Teleperformance
2019.11 - 2020.04
- Processed cash transfers between the U.S. and international destinations.
- Documented customer inquiries and referred unresolved grievances for further investigation.
Customer service representative
Atel (call center)
2019.05 - 2019.08
- Subscribed members to Telcel plans and also helped with device support
- Filed tickets for account issues
Education
High School Diploma -
Las Vegas, NevadaSkills
- Advanced communication skills in Spanish and English
- Proficient in basic computer skills, including tools like Okta , salesforce, Hubspot, zendesk, Nice, and other software
- Customer service expertise
- Effective multitasking under pressure
- Skilled in implementing actionable solutions
- Hands-on experience with software and technical equipment
- Effective communication and active listening
Timeline
Customer Service Representative
UST
2024.10 - 2025.04
Technical Support Specialist
HCL Tech
2023.11 - 2024.05
Collections agent
Call Gurus
2023.10 - 2023.11
Customer Support Specialist
XtendOps
2022.06 - 2023.05
Customer Service Representative
Alorica
2021.04 - 2022.05
Sushi Line Prep Cook
Sendai Sushi
2020.05 - 2021.04
Customer Service Representative
Teleperformance
2019.11 - 2020.04
Customer service representative
Atel (call center)
2019.05 - 2019.08
High School Diploma -
Hobbies and Interests
Committed to pursuing a career in cybersecurity and artificial intelligence., Planning to begin college this year to further education in these fields.
Salary expectations
$22,000 – $25,000
Hobbies
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