CARLOS HUETE
MEXICALI
Summary
Dedicated and detail-oriented professional seeking a challenging role that combines assistant people and their pets by providing top-notch customer service to ensure seamlessly operations and exceptional patient care.
Overview
5
5
years of professional experience
Work History
Service Specialist
OCTIVA HEALTHCARE CALL CENTER
02.2023 - 08.2024
- Appointment setter, complete and follow authorization forms, interpreter and data entry.
Veterinary Assistant
DISANMEX
01.2020 - 01.2024
- Answering phone calls, messages and emails promptly se facilitate treatment success
- Bilingual English/Spanish fluent and great peoples skills.
- Tech savvy and familiar with Customer Services softwares, appointment softwares and social media interaction.
- Ability to remain calm under pressure and providing outstanding customer service at all times
- Assist clients with doubts and clarifications about their pets treatments.
- Work independently as well as part of a team when possible
- Familiar with a veterinary terminology and treatments.
Tech Support Tier II
GGA SOLUTIONS
09.2021 - 09.2022
- Troubleshooting client's connectivity issues escalated from tier I agents.
Education
J.D. - Business Administration And Management
Universidad Evangelica de El Salvador
Medical Assistant training
HIPPAA Certified
Skills
- Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with others
- Ability to identify customer and patient’s needs with empathy and Care
Languages
C2, Native
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Service Specialist
OCTIVA HEALTHCARE CALL CENTER
02.2023 - 08.2024
Tech Support Tier II
GGA SOLUTIONS
09.2021 - 09.2022
Veterinary Assistant
DISANMEX
01.2020 - 01.2024
J.D. - Business Administration And Management
Universidad Evangelica de El Salvador
Medical Assistant training
HIPPAA Certified