Carlos Iza
Los Mochis
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
Papas Pepos
Los Mochis
02.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Concrete Superintendent
COMUN
Los Mochis
01.2017 - 01.2018
- Coordinated with subcontractors, suppliers and vendors to ensure timely delivery of necessary materials and equipment.
- Managed all concrete construction activities on multiple projects at once.
Internal Quality Auditor
PROCASA
Los Mochis
07.2016 - 09.2016
- Verified that company policies and procedures were being followed correctly by personnel.
- Assisted in creating new processes, guidelines, and documentation related to quality assurance activities.
- Monitored employee performance to ensure adherence to established standards and procedures.
Costumer Service Representative
TELEPERFOMANCE
Guadalajara
08.2015 - 07.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science - Civil Engineering
Universidad Iberoamericana
Torreón, Coahuila08-2015
Skills
- Business Development
- Expense Control
- Business Administration
- Quality Management
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
General Manager
Papas Pepos
02.2018 - Current
Concrete Superintendent
COMUN
01.2017 - 01.2018
Internal Quality Auditor
PROCASA
07.2016 - 09.2016
Costumer Service Representative
TELEPERFOMANCE
08.2015 - 07.2016
Bachelor of Science - Civil Engineering
Universidad Iberoamericana
Similar Profiles
Jimmy PhelpsJimmy Phelps
General Manager at its only papas pizzaGeneral Manager at its only papas pizza
Matthew MacDonaldMatthew MacDonald
Technician at Papas DodgeTechnician at Papas Dodge
Hana TawfikHana Tawfik
Host at Papas BurgerHost at Papas Burger