CARLOS JUÁREZ DOMÍNGUEZ
Ciudad de México
Summary
Responsible engineer with a vocation for customer service, focused on satisfying client requirements. Extensive experience in the repair sector. Concerned about establishing and maintaining good relations with clients. Looking for professional growth.
Overview
9
9
years of professional experience
Work History
AFTER SALES SERVICE MANAGER
Dahua Technology México S.A. de C.V.
09.2021 - Current
- To manage and to give support the authorized service centers in Mexico and Latin America
- Review the KPIs of stations and implement improvements
- Make the spare part plan based on the sales data and failure rate, improving the time repair and stock rotation of spare parts
- Coordinate with HQ the shipment of spare parts, tracking them and give support to do the customs clearance
- To give repair training and Dahua repair system training to new service centers, creating a knowledge database with videos and repair manuals.
SR REPAIR AND TRAINING ENGINEER
Dahua Technology México S.A. de C.V.
03.2019 - 09.2021
- Making training material to Latin America region and increase the support in different regions
- Travel to 6 countries in Latin America to give repair training and training more than 50 people
- To meet Dahua distributors to stablish an authorized service centers, all this 6 countries service centers are currently cooperating with Dahua.
JR REPAIR ENGINEER
Dahua Technology México S.A.de C.V.
08.2017 - 03.2019
- To repair damaged equipment, repairing more than 2000 pieces per year
- To communicate with customers to deliver repaired equipment and send repair report to clients, keeping an excellent repair time and customer satisfaction
- To apply spare parts from HQ and keeping a good spare parts stock rotation in Mexico station
- HQ gave me an award as an outstanding employee in 2020.
JR REPAIR ENGINEER
SPW de México
01.2016 - 04.2017
- To repair CFE equipment, Honeywell Dolphin 6100, traveling inside Mexico
- To implement a repair process to improve the efficiency
- To make repair reports.
Education
BACHELOR DEGREE - COMMUNICATION AND ELECTRONIC ENGINEER -
IPN, ESIME Zacatenco
CDMX, Mexico09.2015
ELECTRONIC TECHNICIAN -
Centro De Estudios Industriales Y De Servicio #30
CDMX, Mexico09.2010
Skills
- Responsibility
- Proactivity
- Communication skills
- Repair skills
- Analytic mindfulness
- Electronic components knowledge
- Fast learner
- Leadership and patience skills
Personal Information
Date of Birth: 04/29/92
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
AFTER SALES SERVICE MANAGER
Dahua Technology México S.A. de C.V.
09.2021 - Current
SR REPAIR AND TRAINING ENGINEER
Dahua Technology México S.A. de C.V.
03.2019 - 09.2021
JR REPAIR ENGINEER
Dahua Technology México S.A.de C.V.
08.2017 - 03.2019
JR REPAIR ENGINEER
SPW de México
01.2016 - 04.2017
BACHELOR DEGREE - COMMUNICATION AND ELECTRONIC ENGINEER -
IPN, ESIME Zacatenco
ELECTRONIC TECHNICIAN -
Centro De Estudios Industriales Y De Servicio #30
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