Carlos Martinez

Device Troubleshooting:

• Diagnosed and resolved issues with teachers, students, and staff's devices, specializing in troubleshooting IOS/MAC OS and Windows platforms.
• Played a crucial role in maintaining optimal device performance, ensuring minimal disruption to educational activities.

Maintenance and Warranty Management:

• Managed the submission of tickets for devices requiring maintenance or covered by warranty, facilitating the timely repair or replacement of malfunctioning devices.
• Implemented efficient processes to minimize downtime, contributing to the smooth functioning of educational technology.

Device Setup and Network Configuration:

• Led the setup and configuration of devices, seamlessly connecting them to the McAllen ISD network.
• Configured wireless security settings, enhancing the overall security and reliability of connected devices.

State Testing Preparation:

• Programmed diverse devices (computers, iPads, laptops) for state testing, utilizing CMD command line management and overseeing software installations.
• Ensured that all devices were meticulously prepared, meeting the specific requirements for state testing protocols.