Carlos Mendieta

• Manager of the driver acquisition strategy through non-digital acquisition channels (10 people team)
• Responsible for developing business relationships with fleets to maintain the supply of vehicles and drivers according to company needs
• Responsible for continually improving the early life cycle of drivers in the platform as well as onboarding process
• Implementation and development of alliances with companies from different sectors to improve the value offer for the drivers of the platform
• Projection and control of monthly budget for the development of offline activities (+25,000 USD monthly)

Notable Achievements

• Planning, launch and operation of an acquisition and service office in CDMX for drivers that attends 30% of queries nationwide.
• Launch of +10 alliances with various companies that allowed driver engagement to grow by 22% annually
• Sustained month-to-month growth in driver acquisition of 9% average. Accumulating growth of more than 80% vs. previous year
• Growth in the supply of vehicles and drivers by 10% nationwide through the inclusion of new fleets and launch of an incentive program

• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Created and managed project plans, timelines and budgets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications. (Processes)

Notable Achievements

• Implementation of a safety area and operations training that managed to reduce costs related to traffic accidents by 27%
• Development of a plan to hire and train +1000 new drivers in a period of 3 months
• Decreased staff turnover by 13% through the identification of training and process needs

• Team leader for 100 drivers team at the ops hub
• Motivate and mentor drivers to achieve their performance goals aligned with business OKR's
• Cash Collection Management
• Onboarding and continuous training annual program creation, implementation, and follow up
• Verify that operations are carried out in accordance with compliance policies and work regulations
• Road Safety strategy for APMK regular decrease

Notable Achievements

• Creation of a cash control process for drivers that allowed monthly losses of $5,000 USD to be eliminated
• Implementation of an organizational structure that allowed for the improvement of business metrics such as asset utilization (+12%), GMV (+2.5%) , rides (+17%).
• Development of a career plan for drivers that allowed +25 people to grow to new positions
• Digitization of the driver service process through the implementation of Zendesk that allowed response times to queries to be reduced by 50%

• Control of street operations trough live monitoring 24/7 and BPO management
• Ticketing Service (Zendesk) management to answer employees consults (performance, benefits, salary, bonus, etc)
• Remote Emergency management (accidents, injuries, robberies)
• Guarantee the correct assignment and planning of driver schedules to reach the weekly asset utilization goal

Notable Achievements

• Creation of a playbook for the area that allowed us to reduce emergency response time from 1.5 hours to 20 minutes

• F2F service for drivers and passengers
• Driver activation, retention and training
• KPI's (AHT, CSAT, NPS, Tickets counter.)

Notable Achievements

• Implementation of a service protocol to measure the level of service provided in the service office. CSAT grew from 3.4 to 4.2 on a scale of 5.

Owner of a territory of +180 clients from different channels such as general trade, high end trade and wholesale. Responsible for growing market share, sales volume and introducing new products.

Notable Achievements

• In charge of monitoring the company's most robust commercial program with the Oxxo chain. Managing to grow the market share of the zone by 3 pp.
• I implemented a recycling plan that allowed the company to save +15,000 USD by relocating cigarette containers in high end channel
• I restructured distribution routes that allowed me to reach more points of sale, growing sales in my territory by more than 25%