Carlos Moreno
CSR, Sales Representative . Cold Calling Agent
Morelia(MICH)
Summary
Dynamic sales professional with a proven track record at Photon Solar, excelling in customer education and relationship building. Leveraging strong negotiation skills and data analysis, I consistently enhanced customer satisfaction and achieved sales goals. Committed to delivering personalized solutions, I thrive in fast-paced environments and prioritize problem resolution.
Diligent CSR with strong background in customer service and sales. Successfully improved customer satisfaction and built lasting client relationships. Demonstrated proficiency in problem-solving and communication skills.
Overview
2
2
years of professional experience
Work History
CSR, Sales
Photon Solar
01.2024 - Current
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Built strong relationships with clients, leading to repeat business and referrals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
CSR, Sales
Grupo Posadas
01.2023 - 01.2024
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to exceed sales targets and achieve company goals.
Education
High School Diploma -
Preparatoria 1 De La UMICH
Morelia 05.2001 -
Skills
Empathy and patience
Strong negotiation skills
Data entry proficiency
Product knowledge expertise
Goal-oriented mindset
Persuasion techniques
Call center experience
Problem-solving
Time management
Data entry
Call management
Problem resolution
Computer proficiency
Live chat support
Call center operations
Reading
I´m willing to give the best of me every day... I´ll make sure to make the best of my time to make it worth to my team.
Timeline
CSR, Sales
Photon Solar
01.2024 - Current
CSR, Sales
Grupo Posadas
01.2023 - 01.2024
High School Diploma -
Preparatoria 1 De La UMICH
05.2001 -