Continuous improvement and process optimization in IT environments
Carlos Moreno Rodríguez
Communications And Electronic Engineer
Ixtapaluca,MEX
Work Preference
Summary
Communications Engineer specialized in IT, with over 10 years of experience in Cybersecurity, Data Centers, Networks, Virtualization, and Cloud. My profile combines strategic thinking and continuous improvement, enabling me to collaborate with high‑performance teams and strengthen organizational resilience through scalable and secure solutions.
Overview
19
19
years of professional experience
8
8
Certifications
1
1
Language
Work History
IT Manager
Grupo Autofin Mexico
11.2017 - 06.2025
- Supervised daily IT infrastructure operations, ensuring 100% SLA compliance and reducing response times to critical incidents by 25%.
- Implemented quality controls in daily operations, reducing recurring errors by 30% and raising corporate service standards.
- Coordinated IT infrastructure operations across 45+ branches, achieving process uniformity and reducing repetitive incidents by 40%.
- Ensured compliance with operational KPI's, improving team productivity by 15% and reducing support costs by 20%.
- Managed critical infrastructure operations, maintaining 100% business continuity during major incidents and optimizing resource allocation by 15%.
Network Manager
Grupo Autofin Mexico
05.2012 - 11.2017
- Designed and implemented SD-WAN with Fortinet, increasing service availability by 20% and preventing estimated losses of US$5,000.00 due to outages.
- Migrated LAN-to-LAN connectivity to dedicated internet services, reducing telecom costs by 50% and generating annual savings of US$205,000.
- Introduced proactive monitoring, reducing tickets from 130 to 20 per month, saving more than 50 man-hours monthly.
Junior IT Support Consultant
Grupo Autofin Mexico
11.2010 - 05.2017
- Provided L1 and L2 support to over 200 users across corporate and branch offices, resolving an average of 50 tickets per month with a 98% satisfaction rate with no recurring tickets.
- Managed inventory of 1,500+ IT assets with Altiris, coordinating warranties and RMA processes with vendors, reducing equipment replacement times by 20%.
- Implemented GLPI and OCS Inventory as CMDB, achieving 100% infrastructure traceability and reducing audit times by 35%.
IT Systems Leader
Imperio Automotriz De Oriente
08.2006 - 11.2010
- Implemented a Linux mail server for the sales team, reducing licensing costs by 20% and improving team productivity.
- Produced audited technical documentation that facilitated ISO 9001:2008 certification at Nissan plant, increasing training efficiency for new employees by 35%.
- Automated incident management with a ticketing system in MS Access, reducing average resolution time from 5 to 2 days and optimizing planning of critical tasks.
Education
Bachelors - Communications and Electronics Engineering
Instituto Politécnico Nacional – ESIME Zacatenco
Mexico, Ciudad De Mexico, Mexico01.2005
Skills
Networking and security
undefinedCertification
Cisco CCNA 200-301
Interests
Cybersecurity frameworks and best practices (ISO 27001, NIST, Zero Trust)
Cloud computing and virtualization technologies (AWS, Azure, VMware)
Data center infrastructure and high-availability systems
Technical documentation and bilingual knowledge transfer (EN/ES)
Mentoring and training multidisciplinary IT teams
Emerging technologies in networking (SD-WAN, SASE, 5G)
Open-source solutions for cost optimization and scalability
Professional development through certifications and industry forums
IT service management (ITIL, CMDB, proactive monitoring)
Software
Windows Server
Linux Server
Power BI
Office 365 Admin
Accomplishments
- Achieved full IT CMDB implementation by introducing GLPI, enabling 100% infrastructure traceability and reducing audit times by 35%.
- Collaborated with a team of 6 in the development of proactive monitoring with Zabbix, reducing monthly incidents by 85%.
- Documented and resolved vulnerabilities in firewall configuration, which led to improved compliance with ISO 27001 standards and reduced security risks.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Intermediate (B1)
Timeline
Cisco: Endpoint Security
09-2025
Desafío Latam: English for Developers & IT Professionals
08-2025
Cisco: Introduction to Cybersecurity
05-2023
Zabbix Starter Week
09-2022
Fortinet NSE 4, 5, 6
05-2020
IT Manager
Grupo Autofin Mexico
11.2017 - 06.2025
Scrum Master Essential
05-2017
Bitdefender, Symantec, Altiris
06-2016
Cisco CCNA 200-301
01-2016
Network Manager
Grupo Autofin Mexico
05.2012 - 11.2017
Junior IT Support Consultant
Grupo Autofin Mexico
11.2010 - 05.2017
IT Systems Leader
Imperio Automotriz De Oriente
08.2006 - 11.2010
Bachelors - Communications and Electronics Engineering
Instituto Politécnico Nacional – ESIME Zacatenco
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