CARLOS NUNEZ
Az
Summary
Dynamic professional with a proven track record at Advance Call Center Technologies, adept at problem-solving and offering exceptional customer support. Excelled in fast-paced environments, mastering multiple software systems and enhancing customer satisfaction through efficient issue resolution. Skilled in data entry and customer service, consistently achieving high client satisfaction rates.
Overview
6
6
years of professional experience
Work History
Advance Call Center Tecnologies
White Glove
06.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Help customers register to the Smart Home manager app and helping them see there installation appointment details.
- walk them through there installation process
Alside Windows
Alside Windows
12.2023 - 03.2024
- had to work in fast pace.
- had to build the window frames.
- lift windows slide them through a rack.
- clean area after finishing work.
- clean windows in order to ship them.
- make labels for each customers windows, different size windows.
Wis International
Inventory
06.2023 - 11.2023
- had to count walmart each item it had.
- scan each tag.
- customers interactions.
- fast pace counting .
- keep store organize while counting.
- it was a trave team we would go to different states and count there walmart's for the week. stayed at hotels for the week came back on the weekends.
- it was a seasonal job
Del Sol Ace
Grocery
03.2019 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- stock store while customers where shopping.
- move heavy pallets in store .
- do inventory every trimester.
- receive merchandise 2-3 time a week.
- rotate products in the aisle.
Education
High School Diploma -
San Luis High School
San Luis Arizona05-2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Advance Call Center Tecnologies
White Glove
06.2024 - Current
Alside Windows
Alside Windows
12.2023 - 03.2024
Wis International
Inventory
06.2023 - 11.2023
Del Sol Ace
Grocery
03.2019 - 05.2021
High School Diploma -
San Luis High School
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