Carlos Ochoa
Guadalajara, Jalisco,JAL
Summary
I’m a Computer Engineering student, passionate about building efficient and scalable software solutions. My main interests are in software engineering, backend development, and computer systems, but I’m also curious about exploring other areas of technology.
Beyond my studies, I like to work on personal projects where I experiment with new tools, frameworks, and programming concepts. These projects help me strengthen my problem-solving skills and apply what I learn in class to real-world scenarios.
I’m eager to keep growing as a developer and gain experience in the industry, while contributing to projects that make a positive impact.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
12.2021 - 09.2022
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Utilized customer relationship management software to track interactions and manage customer accounts.
- Supported team in maintaining high levels of customer satisfaction through active listening and problem-solving skills.
- Collaborated with colleagues to streamline processes for faster response times to customer requests.
- Fully bilingual job, often required to translate and speak with customers from different places, english to spanish and spanish to english
Education
Computer Engineering
Centro Universitario De Ciencias Exactas E Ingenierias
Guadalajara, Jalisco05-2028
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Programming
- Machine learning
- Bilingual
- AI
- Proactive
- Teamwork
- C
- Python
- SQL
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Customer Service Representative
Teleperformance
12.2021 - 09.2022
Computer Engineering
Centro Universitario De Ciencias Exactas E Ingenierias