Carlos Ortega
CDMX
Summary
Passionate individual looking forward to continue improving my skills and knowledge. Over 8 years of experience in customer service and tech support. I seek to work for a leading company to continue developing myself and to contribute to meet the company goals.
Overview
8
8
years of professional experience
Work History
Leasing Coordinator
Evernest
08.2022 - Current
- Taking customer service calls related to leasing, answering questions from the prospective tenants, provide the information tp schedule tours and guiding them through the application process to ensure they understand everything before they apply.
- Follow up with people who have toured our apartments, making sure they were able to successfully tour the apartments or if they had any access issues help reschedule the appointment.
- Coordinated with other departments to provide smooth move in for our tenants.
- In this role I have also had the chance to train new agents for my own market (department) and others that have required assistance with their new hires.
Customer experience advocate
Doodash Mexico
02.2022 - 07.2022
- Prioritize customer experience, with a fast, empathic and friendly response while maintaining QA expectations
- Creating rapport with my customers to be able to provide a better experience for them
- In charge of helping store owners troubleshoot the tools we provide as well as creating credentials and resetting passwords for said tools.
Customer Service representative
TTEC
11.2015 - 02.2022
Education
Enzeñanza del idioma Inglés -
Celex
Bachillerato - undefined
Colegio del valle de México, Plantel Cuauhtémoc
Skills
Team work
Engaged
Reliable
Fast learner
Proactive
Microsoft Office
Great communication skills
Problem resolution
Empathy skills
Active listening
Work under pressure
Customer service representative with a vast amount of experience in providing exceptional assistance to all customers Always showing empathy, patience and respect in each interaction Computer savvy and proactive with provided tools, good handling of Excel sheets and basic functions of Microsoft office tools Responsible of training new employees as part of a tutoring program Assigned to quantify and review employee productivity, design a plan of action to obtain positive results in a short amount of time Operations monitor, responsible to divide the workload equally among the staff, in charge of reviewing the delivery of the operational tasks that ensure the achievement of our service level agreement
Languages
Spanish
English
Timeline
Leasing Coordinator
Evernest
08.2022 - Current
Customer experience advocate
Doodash Mexico
02.2022 - 07.2022
Customer Service representative
TTEC
11.2015 - 02.2022
Enzeñanza del idioma Inglés -
Celex
Bachillerato - undefined
Colegio del valle de México, Plantel Cuauhtémoc