CARLOS PEREZ
Hidalgo Del Parral - CHIH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Public Appeal
08.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Managed over 200 calls per day
Cleaning Crew Member
Jani King
03.2018 - 04.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Kitchen Manager
Outback Steakhouse
07.2017 - 03.2018
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Education
High School Diploma -
Instituto Tecnologico De Parral
Chihuahua, Mexico06.1999
Skills
- Providing Feedback
- Quality Assurance
- Problem-Solving Skills
- Call Center Operations
- Data Entry
- Inbound Customer Calls
Additional Information
Willing To Relocate
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Call Center Agent
Public Appeal
08.2020 - Current
Cleaning Crew Member
Jani King
03.2018 - 04.2020
Kitchen Manager
Outback Steakhouse
07.2017 - 03.2018
High School Diploma -
Instituto Tecnologico De Parral
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