Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

CARLOS PEREZ

Hidalgo Del Parral - CHIH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Call Center Agent

Public Appeal
08.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed over 200 calls per day

Cleaning Crew Member

Jani King
03.2018 - 04.2020
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.

Kitchen Manager

Outback Steakhouse
07.2017 - 03.2018
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

Education

High School Diploma -

Instituto Tecnologico De Parral
Chihuahua, Mexico
06.1999

Skills

  • Providing Feedback
  • Quality Assurance
  • Problem-Solving Skills
  • Call Center Operations
  • Data Entry
  • Inbound Customer Calls

Additional Information

Willing To Relocate

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Call Center Agent

Public Appeal
08.2020 - Current

Cleaning Crew Member

Jani King
03.2018 - 04.2020

Kitchen Manager

Outback Steakhouse
07.2017 - 03.2018

High School Diploma -

Instituto Tecnologico De Parral

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CARLOS PEREZ