Carlos Quintero Armas
Playa del Carmen,ROO
Resumen profesional
Always seeking new challenges and opportunities to achieve short, medium, and long-term goals. I am a person who strives at all times to ensure customer satisfaction. I have extensive professional experience and solid knowledge of the sector. I can work effectively both in a team and independently, according to the needs of the role. I am looking for the opportunity to prove my value in a forward-looking company.
Datos destacados
16
16
years of professional experience
Experiencia
Sales Representative
NexusTours
Playa del Carmen
2023.08 - 2026.03
- Assisting guests with transfers, selling excursions, customer service, and sales reporting.
Customer Service Representative
Viajes Soltour
Playa del Carmen
2022.11 - 2023.07
- Providing information to customers about company products, services, and policies.
- Handling customer inquiries, requests, and complaints.
- Basic technical assistance to customers to solve product and service issues.
Sales Representative
NexusTours
Playa del Carmen
2022.03 - 2022.09
RDI Telephone Executive
Nogales
2021.05 - 2022.03
- Internet technical support for the American company Rise Broadband.
- Service quotes, billing clarification, and customer service.
Sales Representative
Sunwing Vacations
Playa del Carmen
2017.06 - 2020.03
- Greeting agency guests upon hotel arrival, conducting welcome briefings, selling excursions, and weekly sales reporting.
Front Desk Manager (Jefe de Recepción)
Paseo del Sol
Playa del Carmen
2014.07 - 2017.05
- Guest service, handling reservations and room sales, apartment supervision, purchase orders, common area supervision, staff supervision, and cash control.
Guest Service Assistant
Hotel Bahia Principe
Playa del Carmen
2012.04 - 2014.06
- Assisting Bahia Club members, responding to emails regarding reservation requests and future guest requirements, and resolving guest issues at the hotel.
Guest Service Assistant
Hotel Holiday Inn
Zona Rosa
2010.07 - 2012.03
- Customer and guest service, check-in/check-out, reservations, event and vacancy quotes, and corporate account management.
Formación
Master’s Degree - Hotel Management
AZURIUS, Vatel Hotel Management School C.U.H.E.L.A.V
Associate Degree (TSU) - Hospitality and Hospitality Services
New Hampshire College
Enfatiza tus habilidades clave
- Leadership
- Adaptability
- Teamwork
- Commitment
- Service orientation
- Sales closing
- Results-oriented
- Business development
- Ambitious individual
- Proactivity
Personalizado
Género: Male
Cronología
Sales Representative
NexusTours
2023.08 - 2026.03
Customer Service Representative
Viajes Soltour
2022.11 - 2023.07
Sales Representative
NexusTours
2022.03 - 2022.09
RDI Telephone Executive
Nogales
2021.05 - 2022.03
Sales Representative
Sunwing Vacations
2017.06 - 2020.03
Front Desk Manager (Jefe de Recepción)
Paseo del Sol
2014.07 - 2017.05
Guest Service Assistant
Hotel Bahia Principe
2012.04 - 2014.06
Guest Service Assistant
Hotel Holiday Inn
2010.07 - 2012.03
Master’s Degree - Hotel Management
AZURIUS, Vatel Hotel Management School C.U.H.E.L.A.V
Associate Degree (TSU) - Hospitality and Hospitality Services
New Hampshire College