Carlos Renteria
Guadalajara
Summary
Experienced Partner and Policy Consultant at Hewlett Packard Enterprise with a focus on business risk management and AMS contracts operations. Provides strategic guidance and support to clients. Possesses over 7.5 years of experience in this role. Skilled in leadership development, training, and communication for effective collaboration with cross-functional teams and stakeholders. Dedicated to assisting organizations in navigating complex regulatory environments and optimizing operational efficiency.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
North America Partner Contracts Consultancy Lead
HPE
08.2021 - Current
- Partner Contracts negotiation and guidance for North America region (US & CA).
- Multi cross-teams E2E partner contracts lifecycle support.
- Improved internal SLAs to meet stakeholders expectations.
- Develop and implementation of the New Onboarding tool for AMS, this optimized Partner Onboarding process TAT from 10 to 3 days.
- Oversight partner's Merge & Acquisition (M&A) process to provide an smooth transition and best customer experience.
- Mapped and updated M&A process based on efficiency and response time, TAT improved form 30 to 10 days average.
- Documentation of all Contracts Operations processes, new SOPs, guides and templates management.
- Provide guidance to Contracts Operational teams to meet stakeholder expectations and our SLAs.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
North America Contracts Specialist
HPE
01.2019 - 08.2021
- Exhibits (contractual discounts) management: Approval, creation, implementation.
- Contract Addenda management: Distributor tier, switch; reseller to reseller exceptions, public sector and Federal addenda.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Negotiated and reviewed contracts to protect customer interests.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Oversight Operational team for day to day activities and provide guidance in all process areas.
AMS Contracts Lead
HPE
06.2018 - 01.2019
- Process improvement and monitoring for Contracts operations teams.
- Training and onboarding to new hires.
- Oversight escalation path and provide results to stakeholders.
- Audit and monitoring for operational teams.
Onboarding AMS
HPE
07.2017 - 06.2018
- T1 & T2 Contracts creation
- T1 & T2 Onboarding
- Contracts related reporting
- Cases & Workload reporting
- Work Quality audit for new hires
- Several process improvements in order to ensure job quality, TAT, etc.
Produce & Rawhide bones exportation
Family Business
- Logistics, sales & providers
BPS Trainee
Tata Consultancy Services
10.2015 - 02.2016
Customer service phone agent
Konexo
10.2011 - 08.2012
Education
Bachelor's degree - Global Trade
Universidad TecMilenio Campus Guadalajara
01.2016
Skills
- Strategic networking skills
- Cross-functional teamwork
- Risk mitigation strategies
- Effective time management
- Effective verbal and written communication
- Quality assessment of documents
- Strategic project planning
- Compliance management
Certification
- Global Trade Management (LCI Foreign Trade Solutions)
- Project Administration (IT INSTITUTE)
- Directive Skills
- Six Sigma - Yellow Belt
- Mind Mapping
- Leadership Plus
- Microsoft Office Word 2010
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
North America Partner Contracts Consultancy Lead
HPE
08.2021 - Current
North America Contracts Specialist
HPE
01.2019 - 08.2021
AMS Contracts Lead
HPE
06.2018 - 01.2019
Onboarding AMS
HPE
07.2017 - 06.2018
BPS Trainee
Tata Consultancy Services
10.2015 - 02.2016
Customer service phone agent
Konexo
10.2011 - 08.2012
Produce & Rawhide bones exportation
Family Business
Bachelor's degree - Global Trade
Universidad TecMilenio Campus Guadalajara
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