Carlos Ruiz

In charge of the Onboarding process of 13 countries.

• Supply process. Work together with the distributor for the delivery of materials to restaurants.
• Onboarding process. Work with the different teams so that the accountrs that enters the platform are ready in maximum 3 days.
• Help to the support team. Give support on tickets that cannot be resolved.
• Work hand in hand with the sales team to make our partners have a better experience.
• Work with BPOs for the creation of menus and documents verification.

Development of improvements to speed up the OB process such as:

• Improvement of the account creation process. The process goes from using a tool to being created automatically.
• Process development that moves accounts forward without support from a sales person.
• Automation of the priority onboarding process which makes the most important accounts are ready in less time
• Whatsapp sending process to have a better response from our partners and with this increase the % completion of accounts that enter the platform

Dashboards creation so that different teams can see how the process is going.

• Launch of the new cities (38 new cities).
• Development of metrics for the team (18 persons).
  Verify and audit that the menu of our partners is correct and is in the agreed times.
• Review of partner documents for platform entry.
• Training for our partners and giving them the necessary material to work with us.
• Training for new company members.
• Support for our partners.
  
  In charge of optimizing onboarding processes.
  
• Create priority onboarding to have menus ready in 1 day.
• Implementation of a new system to create accounts. The creation time goes from creating 100 accounts in 3 days to 5 minutes.
• Together with systems, Developed a new tool to create the menu and make this easier to use for both our partners and all the people at uber.

• Market opening throughout the country.
• Work with distributors to have the necessary stock for when our customers need it.
• Support in company events such as exhibitions, trainings, etc.
• Development of reports for the company in the United States and for distributors.
• Increase the company's sales. They went in 1 year from selling 200 thousand to 800 thousand dollars.
• Increase in customers. We went from having 200 to more than a thousand.