Carlos Sánchez Silva
Puebla
Summary
Automotive systems engineering student, passionate about cars, able to provide collaborative work, proactive and service attitude, as well as quick adaptation to different work environments; during the training, gained the knowledge to manage and develop supply chain, execute a successful negotiation and solve unpredictable problems.
Overview
6
6
years of professional experience
Work History
Supplier Management Intern
Volkswagen De Mexico
Puebla
08.2023 - Current
- Daily suppliers tracking due to ensure industrialization, capacity and reach VWM project milestones.
- Suppliers plant visits to validate on site supply chain maturity level.
- Assisted in digitalization and improvement of technical graphic resources, resulting in process standardization.
- Assertive presentation and meeting moderation in different guilds.
Customer Service Phone Agent
ECI Contactcenter
Puebla
06.2019 - 08.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Managed over 80 customer calls every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Counter Salesman
Comercial Papelera San Cristobal S.A. de C.V.
Puebla
06.2018 - 08.2018
- Restocked, rotated and visually merchandised products for maximum sales.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Documented orders in computer system with general conditions and special customer requirements.
Education
Engineering in Automotive Systems - Automotive Engineering
Benemérita Universidad Autónoma De Puebla
Puebla, Puebla02.2024
Skills
- Leadership
- Responsibility
- Adaptability
- Team development
- Proactive attitude
- Data Organization
- Critical and design thinking
- Effective communication
- Troubleshooter
- Microsoft 365
- Ansys
- Solidworks
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
German
Beginner (A1)
Timeline
Supplier Management Intern
Volkswagen De Mexico
08.2023 - Current
Customer Service Phone Agent
ECI Contactcenter
06.2019 - 08.2019
Counter Salesman
Comercial Papelera San Cristobal S.A. de C.V.
06.2018 - 08.2018
Engineering in Automotive Systems - Automotive Engineering
Benemérita Universidad Autónoma De Puebla
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