Dynamic architectural intern at Tecnológico De Monterrey, adept at conducting precise site measurements and enhancing design outcomes through thorough research. Trilingual in English, Spanish, and German. effective communication.
Overview
2026
2026
years of professional experience
Work History
No Experience in Call Center
Still Learning
E-Commerce Executive
Own
CDMX
02.2024 - Current
Started a own E-commerce business
Experience on making E-commerce websites
Architectural Intern
Tecnológico De Monterrey
CDMX
01.2024 - 05.2024
Participated in client meetings, providing valuable input on design elements and project progress.
Completed accurate site measurements.
Supported senior architects with detailed design research and analysis, resulting in well-informed design decisions.
<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service
First Call Resolution Call Center Representative at Metro chain supply National Fulfillment servicesFirst Call Resolution Call Center Representative at Metro chain supply National Fulfillment services
Lead Customer Service/Sales call center at Collins Comfort Master & All About WaterLead Customer Service/Sales call center at Collins Comfort Master & All About Water