CARLOS JOSUE VENEGAS AGUILAR
BENITO JUAREZ
Summary
Dedicated professional with a strong background in customer service excellence, time management, and airport operations supervision. A diverse career path has provided valuable opportunities for growth and skill enhancement, particularly at Delta Airlines, with extensive experience in various customer service roles. Proven ability to effectively manage crisis situations, including coordinating responses during hurricanes in 2005, 2007, and 2008, and organizing the evacuation of tourists from affected areas. Committed to fostering positive client experiences while ensuring operational efficiency in high-pressure environments.
Be part of the LACC LDP to create a personal proyect to improve our customer services and elevate our NPS score 2025 better than 2024
Overview
22
22
years of professional experience
1
1
Certification
Work History
RED COAT
DELTA AIRLINES INC
02.2023 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Coordinated workflow among teams, optimizing resource allocation and task assignments.
- Implemented process improvements, resulting in enhanced productivity and reduced operational delays.
- Trained and mentored staff on best practices and operational procedures, fostering skill development.
- Resolved operational issues promptly, maintaining high levels of customer satisfaction and team morale.
Supervisor de operaciones
ACE AVIATION
02.2004 - 05.2006
- Supervicion de operaciones y tramites legales para las diferentes compañías representadas como
- Champion Air
- Skyservice Canada
- Bue Pronama
- Canda 3000
- Sun Country
Education
Administracion de Empresas Turisticas - TURISMO
Instituto Carlos Lindbergh
Mexico City, Mexico01.1992
Skills
- Solución De Problemas
- Oranizacion de personal
- Atencion de Clientes
- Manejo de Sistemas Office
- Flexibilidad Y Adaptabilidad
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Achieved LACC LDP through effectively helping with my Mentor and my STM , OSM and peers
- Collaborated with team of 50 Interviewers in the development of my project elevate our HVCs experiences
- Supervised team of 40 staff members. after implementation of this workshop
- I was invited by Tulum Authorities to talk to Guardia Nacional about customer services and explain them about our HVCs
Certification
ETDs Trainer
GCS
CRO
Additional Information
I completed the LACC LDP program where i developed a proyect that is currently underway at CUN & TQO stations.
IDIOMAS
Español: Idioma nativo
Inglés: C1 Avanzado
Timeline
RED COAT
DELTA AIRLINES INC
02.2023 - Current
Supervisor de operaciones
ACE AVIATION
02.2004 - 05.2006
Administracion de Empresas Turisticas - TURISMO
Instituto Carlos Lindbergh
ACTIVIDADES Y MÉRITOS
- GSC
- CRO
- RED COAT