MsOffice/O365
Carlos E. Virgen Acosta
Nuevo Laredo
Summary
Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational awareness.
Overview
12
12
years of professional experience
Work History
General Manager
Fastenal Mexico S de RL de CV
Nuevo Laredo
05.2016 - Current
- Prepared annual business plans with controls to meet company's goals.
- Performed statistical analyses to gather data for operational and forecast customer needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity to meet customer KPI's.
- Devised and executed annual purchasing plans and contracts.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
Subject Matter Expert
Arvato Bertelsmann
Monterrey
01.2013 - 05.2016
- Supported enterprise and business goals by providing technical and customer support for new product and service offerings.
- Identified and recommended new products based on market research and consumer analysis.
- Worked with multidisciplinary teams in product support, effectively addressing inquiries and troubleshooting issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Accountant
Distribuidora Ksher SA de CV
Reynosa
05.2011 - 01.2013
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Gathered financial information, prepared documents and closed books.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Identified and investigated variances to optimize financial plans and forecasts.
Education
Bachelor of Science - Accountant
Universidad Tecnológica Latinoamericana
CDMX04-2017
Master of Science - Logistics And Supply Chain Management
Universidad De Altamira
AltamiraCurrent
Skills
- Ul>
Exceptional interpersonal communication
- P>Effective leader
- P>Client account management
- P>Performance improvement
Software
CRM/ERP
Timeline
General Manager
Fastenal Mexico S de RL de CV
05.2016 - Current
Subject Matter Expert
Arvato Bertelsmann
01.2013 - 05.2016
Accountant
Distribuidora Ksher SA de CV
05.2011 - 01.2013
Bachelor of Science - Accountant
Universidad Tecnológica Latinoamericana
Master of Science - Logistics And Supply Chain Management
Universidad De Altamira
Similar Profiles
Carlos Salvador Sanchez CruzCarlos Salvador Sanchez Cruz
Service Engineer at Meyn Food Processing Technology De Mexico S De RL De CVService Engineer at Meyn Food Processing Technology De Mexico S De RL De CV
Jesús Manuel Márquez SolórzanoJesús Manuel Márquez Solórzano
Program Manager at Sensata Technologies De Mexico S De RL De CVProgram Manager at Sensata Technologies De Mexico S De RL De CV
BEATRIZ ELENA ARTEAGA DURANBEATRIZ ELENA ARTEAGA DURAN
ACCOUNTANT/ADMINISTRATIVE at CACTUS MELON DE MEXICO S DE RL DE CVACCOUNTANT/ADMINISTRATIVE at CACTUS MELON DE MEXICO S DE RL DE CV