Carlos A. Ancheyta Zapata
Tuxtla Gutiérrez
Summary
Flexible Dairy Worker with 1 year of farming and milking experience. Safely and efficiently lifts up 70 pounds and performs physical labor for long shifts. Superior work ethic with strong record of dependability and commitment.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Results Cx
Hermosillo, Sonora, Mexico (Remote)
05.2021 - 05.2024
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
General Farm Worker
LaVilla Farm
Chiapa De Corzo, Chiapas, Mexico
12.2020 - 01.2021
- Completed daily farm tasks according to established schedules, maintaining a steady workflow and meeting deadlines.
- Improved calf survival rates by providing attentive care during the birthing process, including assisting with difficult deliveries.
- Increased milk production by implementing efficient milking techniques and maintaining a clean and organized milking parlor.
- Examined animals for signs of sickness and overall herd health.
- Maintained high-quality milk standards through regular testing and adherence to strict sanitation protocols in all aspects of dairy operations.
Education
High School Diploma -
Chiapas' Statal School
Tuxtla Gutiérrez, Chiapas, Mexico02.2020
Skills
Fluent Bilingualism
Basic Carpentry
Livestock care
Heavy Lifting
Milking
Horseshoeing
Languages
Spanish
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Bilingual Customer Service Representative
Results Cx
05.2021 - 05.2024
General Farm Worker
LaVilla Farm
12.2020 - 01.2021
High School Diploma -
Chiapas' Statal School