Carlos Abraham Gala Leo
Síntesis profesional
Customer Service Professional with strong experience in customer interaction, conflict resolution, and problem-solving. Specialized in delivering exceptional customer service by understanding customer needs, providing effective solutions, and building positive relationships. Skilled in communication, active listening, empathy, and handling challenging situations in fast-paced environments. Adaptable, proactive, and committed to maintaining high customer satisfaction while achieving performance and service quality goals.
Información general
6
6
years of professional experience
Experiencia laboral
Costumer Service Agent.
Tech Mahindra.
Ciudad de México., Ciudad de México.
2026.06 - 2026.07
* Assisted customers with questions regarding plans, products, billing, accounts, and services.
* Identified customer needs and provided personalized solutions.
* Resolved customer issues and inquiries in accordance with company policies and procedures.
* Assisted customers with new service activations, upgrades, changes, and account management.
Owner / Manager
Restaurant
Chetumal Quintana Roo, Othón P. Blanco
2021.05 - 2026.01
- Full business management over a 5-year period.
- Direct and personalized customer service.
- Conflict resolution and ability to handle high-pressure situations.
- Consistent focus on service quality and customer experience.
- Execution of administrative tasks and business-related procedures.
- Management and oversight of daily business operations.
Hotel Receptionist
Los Cocos
Chetumal Quintana Roo, Othón P. Blanco
2020.04 - 2021.03
- Professional service to both domestic and international clients.
- Delivery of service experiences aligned with quality standards.
- Handling objections and complaints with a solution-oriented approach.
- Indirect sales of services through personalized consulting.
- Formal and courteous communication in line with brand standards.
Estudios
Licenciatura en Administración. -
Instituto Tecnológico de Chetumal.
Chetumal Quintana Roo.Colegio de Bachilleres Plantel 1
ChetumalCompetencias
- Consultative selling focused on customer experience
- Persuasive and articulate communication
- Strong ability to connect with diverse customer profiles
- Skilled in handling objections and closing without pressure
- Emotional intelligence
- Customer care and loyalty building
- Negotiation and sales follow-up
- Conflict resolution in high-pressure environments
Personalizado
- Results-driven with experience in direct client interaction.
- Experience leading operations and front-facing customer service.
- Ability to work effectively under pressure.
- Professional image and proactive attitude.
Languages
inglés
Avanzado
C1
Cronología
Costumer Service Agent.
Tech Mahindra.
2026.06 - 2026.07
Owner / Manager
Restaurant
2021.05 - 2026.01
Hotel Receptionist
Los Cocos
2020.04 - 2021.03
Licenciatura en Administración. -
Instituto Tecnológico de Chetumal.
Colegio de Bachilleres Plantel 1