Carlos A Cortes Calderon
Ecatepec
Summary
Dynamic sales professional with a proven track record at One Park Financial, Arrivia and other Top companies, I enhance team performance and customer satisfaction while maintaining a strong focus on achieving personal and team goals. Skilled in driving revenue growth through targeted strategies and employee coaching. Adept at problem-solving and fostering collaboration,
Overview
23
23
years of professional experience
Work History
Sales Jr Supervisor
One Park Financial
11.2024 - Current
- Reach my sales personal goal and provide support to my team to reach theirs
- Providing on the spot coaching to close sales
- Providing feed back after reviewing sales calls to improve performance and reach metrics.
- Developed training materials and conducted workshops for new hires, resulting in a smoother onboarding process.
- Oversaw daily operations within the department, enabling smooth functioning while minimizing disruptions due to unforeseen issues.
- Facilitated the resolution of internal conflicts, promoting better collaboration and teamwork among colleagues.
Sales Team Lead
Arrivia
09.2021 - 11.2024
- Reach monthly sales personal goal
- Increased sales revenue by implementing targeted sales strategies and team coaching sessions.
- Provide on the spot support to close a sale while in call
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
Team Leader
AT&T
08.2020 - 07.2021
- Optimized resources allocation based on individual collector''s strengths and abilities, maximizing their contributions to the team''s overall performance.
- Improved collections efficiency by following closely clear guidelines and expectations for team members.
- Increased revenue recovery by consistently meeting and exceeding monthly collection targets.
- Enhanced customer satisfaction by training team members in effective communication and negotiation techniques.
Truck Drivers Supervisor
Almapra
01.2017 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Re-ensure delivers been on time by scheduling loads effectively to reduce monetary penalties
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Own Uber Business
Uber
01.2014 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Supervised my own 10 drivers on daily basis to reach expected goals reducing the death time.
Trucking Owner Operator
Atlantic Star Trucking
03.2008 - 09.2014
- Managed day-to-day business operations by supervising my 5 own trucks and drivers on under my payroll
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Restaurant Staff Manager
Olive Garden Restaurant
04.2002 - 01.2008
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to meet sales and waste goals to increase company's revenue
- Contributed to increased sales by upselling wine selection, menu items and promoting daily specials.
- Ensured compliance with health and safety regulations through regular inspections and employee training sessions.
- Developed employee schedules that balanced individual availability with business needs while minimizing overtime expenses.
Education
GED -
Union County College
Union, New Jersey05-2002
ESL - English Language
Union County College
Union New Jersey05-2002
Skills
- Goal oriented,
- Sales expertise
- Problem solving
- Attention to detail
- Critical thinking
- Adaptability and Flexibility
- Task delegation
- Employee coaching
- Motivation techniques
- Customer service focus
Timeline
Sales Jr Supervisor
One Park Financial
11.2024 - Current
Sales Team Lead
Arrivia
09.2021 - 11.2024
Team Leader
AT&T
08.2020 - 07.2021
Truck Drivers Supervisor
Almapra
01.2017 - 08.2020
Own Uber Business
Uber
01.2014 - 12.2016
Trucking Owner Operator
Atlantic Star Trucking
03.2008 - 09.2014
Restaurant Staff Manager
Olive Garden Restaurant
04.2002 - 01.2008
GED -
Union County College
ESL - English Language
Union County College
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