Carlos Alan Ramos Hernández
Spare parts Manager
México,CDMX
Summary
Spare Parts Manager experienced in leading and developing teams to meet company growth and profitability goals. Employs proficient use of MS Office to effectively present parts data and respond to inquiries to enhance service quality. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spare Parts Manager
SSI Schaefer México
03.2023 - Current
- Received and inspected package deliveries and resolved discrepancies.
- Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests.
- Managed high volume, profitable and efficient parts department within dealership framework.
- Monitored inventory to maximize turns and minimize obsolescence.
- Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
- Strategized parts multi-sourcing to diversify supply chain management and form long-term relationships with pool of reliable vendors.
- Generated reports in CRM and ERP to assess stock and aid in sales projections.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Customer Service Specialist
SYKES -SITEL
10.2021 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Health and Safety Coordinator
SOLACI S.A. de C.V.
México, CDMX
11.2020 - 09.2021
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Agent
TTECH
10.2018 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Sales Representative
BAHLCASAR
01.2014 - 12.2016
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Bachelor of Science - Environmental Engineering
UPIBI
México 08.2020
High School Diploma -
CECyT No.10
Ciudad De México 08.2018
Skills
- Customer Satisfaction
- Handling Materials
- Ordering Parts
- Staff Training
- SAP Understanding
- Cost Control
- Purchasing Oversight
- Profit Margins
- Invoice Processing
- Improving Customer Satisfaction
- Profits and Losses Tracking
- Reviewing Deliveries
Accomplishments
- I used Microsoft Excel to develop inventory tracking spreadsheets from the last three years and create the database for future sales. Everything related to nearly 50 customers from Panama, Ecuador , Colombia, and Mexico.
- I documented and resolved delayed spare parts issues with some customers, which led to finding local suppliers or even contacting direct suppliers outside Mexico and other countries from Europe. With these new contacts, we were able to get the spare parts needed to save time, and money and fit within our customer needs and previous agreements for dispatched and arriving lead times.
- Achieved and scheduled from our SSI Schaefer Automation colleagues in Germany a specific training from the only trainer available worldwide, through effectively helping and translating in real-time from the expert to my on-site team general maintenance procedures and pinpointing particular needs in the logistic system. This training was a one-of-a-kind opportunity, and it was the first time something like that happened in Mexico.
Certification
Customer Service Foundations.
- Program: PMI® Registered Education Provider | Provider ID: #4101
- Certificate No: AZFDLicE8dnooT47OZZl0Z4ShHhU
Comunicación multinacional en el lugar de trabajo De-Escalating
- Linkedin Learning
- Certificate Id: AUf7tDQ7L7ejI3HY96VDwAZmWp0m
Conversations for Customer Service
- Field of Study: Personal Development Program: National Association of State Boards of Accountancy (NASBA) | Registry ID: #140940
- Certificate No: AQsCq6fxC19QSBTssiNRaiXHQi-G
Aprende Excel 2019
- Program: PMI® Registered Education Provider | Provider ID: #4101
- Certificate No: AUHj_Irn2tvp8FDR2M5cyJGCI28E
Especialidad en Ingles.
- Instituto Angloeducativo de Aragón -Sistema Educativo Nacional.
- CCT: 15PBT1605L
PowerPoint para principiantes: Preparar una presentación (365/2019)
- Programa: PMI® Registered Education Provider | Proveedor ID: #4101
- Número del certificado: ATn09UgVnAfEAxPN5NM5T5zvs_0S
Additional Information
Loyalty is a two way street, If I´m asking for it from you, then you are getting it from me
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Beginner (A1)
Timeline
Spare Parts Manager
SSI Schaefer México
03.2023 - Current
Customer Service Specialist
SYKES -SITEL
10.2021 - 10.2023
Health and Safety Coordinator
SOLACI S.A. de C.V.
11.2020 - 09.2021
Customer Service Agent
TTECH
10.2018 - 01.2020
Sales Representative
BAHLCASAR
01.2014 - 12.2016
Bachelor of Science - Environmental Engineering
UPIBI
High School Diploma -
CECyT No.10
Customer Service Foundations.
- Program: PMI® Registered Education Provider | Provider ID: #4101
- Certificate No: AZFDLicE8dnooT47OZZl0Z4ShHhU
Comunicación multinacional en el lugar de trabajo De-Escalating
- Linkedin Learning
- Certificate Id: AUf7tDQ7L7ejI3HY96VDwAZmWp0m
Conversations for Customer Service
- Field of Study: Personal Development Program: National Association of State Boards of Accountancy (NASBA) | Registry ID: #140940
- Certificate No: AQsCq6fxC19QSBTssiNRaiXHQi-G
Aprende Excel 2019
- Program: PMI® Registered Education Provider | Provider ID: #4101
- Certificate No: AUHj_Irn2tvp8FDR2M5cyJGCI28E
Especialidad en Ingles.
- Instituto Angloeducativo de Aragón -Sistema Educativo Nacional.
- CCT: 15PBT1605L
PowerPoint para principiantes: Preparar una presentación (365/2019)
- Programa: PMI® Registered Education Provider | Proveedor ID: #4101
- Número del certificado: ATn09UgVnAfEAxPN5NM5T5zvs_0S
Similar Profiles
Tirth ShahTirth Shah
Automation Technician at SSI Schaefer International Ltd.Automation Technician at SSI Schaefer International Ltd.
Aleksander VerdevAleksander Verdev
Mechanical Supervisor at SSi SchaeferMechanical Supervisor at SSi Schaefer
Greg HandyGreg Handy
Training and Development Coordinator at SSI SchaeferTraining and Development Coordinator at SSI Schaefer