Carlos Alberto Santiago Gutierrez
Guadalajara
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
37
37
years of professional experience
Work History
Sales Representative
Instaguard
01.2024 - 03.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed and delivered engaging sales presentations to convey product benefits.
Bilingual Customer Service Agent
Teleperformance, Mexico
08.2016 - 01.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
- Delivered prompt service to prioritize customer needs.
Financial Advisor
BANORTE
08.2003 - 06.2016
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Educated clients on financial topics and best practices.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Foremen
New Plumbing Contractors
04.1987 - 03.2002
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Evaluated incoming materials for quality and amounts ordered.
Education
High School Diploma -
Universidad De Guadalajara
Guadalajara, Jalisco Mexico 05.2001 -
Skills
Account Servicing
Objection handling
Honest and Dependable
Fluent Bilingualism
Customer Service
De-Escalation Techniques
Adaptability
Remote Office Availability
Call center experience
Team Collaboration
Issue and Complaint Resolution
Following scripts
Customer Relations
Customer Support
Timeline
Sales Representative
Instaguard
01.2024 - 03.2024
Bilingual Customer Service Agent
Teleperformance, Mexico
08.2016 - 01.2022
Financial Advisor
BANORTE
08.2003 - 06.2016
High School Diploma -
Universidad De Guadalajara
05.2001 -
Foremen
New Plumbing Contractors
04.1987 - 03.2002