Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Carlos Alejandro Alvarez Coghlan

Tijuana, B.C.

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, willing to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

HR Knowledge & Reporting Specialist

Infineon Technologies
03.2024 - Current
  • Perform ad-hoc analysis as needed, supporting various departments with their specific reporting and training needs.
  • Oversee and present results on key performance indicators for HR Team in the Americas region to global leadership.
  • Developed comprehensive training materials for new team members, resulting in faster onboarding and increased productivity.
  • Created user-friendly knowledge base to centralize all internal processes documentation.
  • Internal controls management for audits.
  • Creator and owner of over 40 recurring reports.
  • Increased efficiency in report generation by automating repetitive tasks and optimizing database queries.
  • Management of all HR knowledge articles for the Americas region.
  • Team-building activities coordination (monthly basis).

HR Services & People Operations Specialist

Infineon Technologies
06.2023 - 03.2024
  • Global HR cases management, prioritizing internal customer satisfaction.
  • Coordinated over 400 interviews with candidates for new positions in the company, prioritizing a positive experience for them. Making travel arrangements and issuing reimbursements when required.
  • Led new Interview Coordination team members' onboarding plans, facilitating training, providing feedback and serving as subject matter expert.
  • Distributed NH interviews to coordinate within Talent Acquisition team daily.
  • Played key role in company's mass file digital archive.
  • Checked New Hire CVs for completeness.
  • Performed Background and End User Checks for US and MX candidates.
  • Collaborated during implementation of digital signing platform to be used by New Hires across the globe.
  • Maintained constant communication with Hiring Managers, Recruiters and Interviewers.

Training Coordinator (Call Center, Bilingual)

Telvista
02.2020 - 06.2023
  • Played key role in defining parameters for online training (COVID transition, implemented nationwide, March 2020).
  • Implemented Training solutions, successfully increasing graduation, KPIs and enhancing working relationships.
  • Kept several reports up to date, sharing local and global KPI's with other sites' managers daily and presenting results to site director on a weekly basis.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and objectives in mind.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided effective feedback to leaders in a timely manner, shadowed to ensure implementation.
  • Led by example.

Trainer - Tech Support, CS & Sales (Bilingual)

Telvista
09.2018 - 02.2020
  • Facilitated 8 new hire classes.
  • Experience delivering Tech Support, Customer Service and Sales workshops.
  • Implemented coaching project to improve graduation through observation and feedback (adopted nationwide).
  • Tracked attendance and progress against goals for each participant.
  • Gathered and organized supplementary material to support structured lessons.

Inbound Call Center Tech Support Representative

Telvista
06.2015 - 09.2018
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.

Outbound Sales Representative

MDY Contact Center
12.2014 - 03.2015
  • Contacted new customers to discuss ways to meet needs through specific products and services.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

Assistant Marketing Supervisor

Kriptonita
04.2014 - 12.2014
  • Reported proposal progress to superiors and subordinates on regular basis.
  • Maintained files of current proposal job plans and specifications.
  • Educated customers on new and existing application of products.
  • Maintained calendar and schedules of proposals due.
  • Organized promotional items for customers and events.

Education

Bachelor's Degree - Marketing

Universidad Autónoma De Baja California
Tijuana, B.C.
02.2016

Skills

  • Leadership
  • Organizational Development
  • Training Material Development/Course Planning
  • Project Management
  • Highly analytical
  • Strategic, Adaptive & Innovating Mindset
  • Payroll Administration
  • Interview Coordination
  • High-Pressure Environments
  • Attention to Detail
  • Proactive
  • Staff Management
  • Process-Oriented
  • Call Center Technical Support, Sales & Service
  • Process Improvement Strategies
  • Client Relations
  • SAP, TRESS, JDE, Umantis, Windchill, Microsoft Office (Advanced)

Accomplishments

  • Created "Bankable Leadership" workshop (40 hours). Delivered it personally to over 100 leaders and achieved tangible increase in global KPI's within 6 months.
  • Won international award in 2023 for Best Human Development Strategy initiative (LATAM - 12th edition), "Fast Track Training".
  • Won nationwide award in 2022 for Best Human Potential Development initiative (Mexican Institute of Teleservice, 1st place), "Fast Track Training".
  • Created over 40 report templates to enhance KPI visibility, diagnosed training needs and implemented learning strategies.
  • Coordinated over 400 interviews for NH applying to different positions within the company, prioritizing a top-notch candidate experience.
  • Managed 4 international projects simultaneously, supervising team of 26 leaders (trainers) while maintaining a healthy relationship with the Company's Clients.
  • Contributed to growth of bilingual team graduating over 700 call center agents and promoting 19 Trainers in 3 years.
  • Developed assessment forms to use during class observation and defined trainer coaching process, implemented nationwide.

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

HR Knowledge & Reporting Specialist

Infineon Technologies
03.2024 - Current

HR Services & People Operations Specialist

Infineon Technologies
06.2023 - 03.2024

Training Coordinator (Call Center, Bilingual)

Telvista
02.2020 - 06.2023

Trainer - Tech Support, CS & Sales (Bilingual)

Telvista
09.2018 - 02.2020

Inbound Call Center Tech Support Representative

Telvista
06.2015 - 09.2018

Outbound Sales Representative

MDY Contact Center
12.2014 - 03.2015

Assistant Marketing Supervisor

Kriptonita
04.2014 - 12.2014

Bachelor's Degree - Marketing

Universidad Autónoma De Baja California

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Carlos Alejandro Alvarez Coghlan