Carlos Alejandro Reséndiz Maita
Mexico City,CMX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Account Manager
ResMed
2023.04 - 2024.02
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed key competitors to respond to competitive threats.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Created sales forecasts to target daily, monthly and yearly objectives.
Regional Clinical Specialist
ResMed
2018.09 - 2023.03
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Collaborated with internal departments to align marketing campaigns.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Built and managed relationships with key clients and partners to drive growth.
Clinical Manager
INFRA
2017.05 - 2018.08
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
Clinical Specialist
INFRA
2015.09 - 2017.04
- Gave presentations to conference attendees, clinicians, and administrators.
- Reviewed data collection across settings to determine progress and participated in professional clinical review of programs.
- Participated in special projects related to program design, training, and implementation to develop and maintain positive working relationships with staff.
- Visited assigned accounts, identified, and trained clinical champions and established relationships with key decision makers.
Sleep Lab Technician
INFRA
2014.12 - 2015.08
- Assisted physicians in diagnosis and treatment of patients.
Cardiopulmonary Technologist
Hospital Santa Sofía
2013.02 - 2014.08
- Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Assisted on cardiac cauterizations by operating multi-channel physiologic monitor.
- Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment.
Education
Master of Science - Cardiopulmonary Technology
Skills
- Sales Program Creation
- Regulatory Compliance
- Key Account Management
- Services Optimization
- Consultative Selling
- Account Retention
- High-Impact Proposal Presentation
- Sales Tactics
- Data-Driven Decision-Making
- Revenue Generation
- Cross-Functional Collaboration
- Sales Quota Achievement
- Territory Management
- Account Development
- Relationship Selling
- Business Development
Accomplishments
- Achieved Big Data Analysis by introducing a new way of interpretation and deliver information for clients.
- Supervised the development of the first OSA manual for non specialists.
- Collaborated with clinical societies to increase the number of workshops per year.
Certification
- Sleep Staging Training - 15 hours
- Certified Home Mechanical Ventilation - 3 months
- Pulmonary Rehabilitation - 6 months
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Account Manager - ResMed
2023.04 - 2024.02
Regional Clinical Specialist - ResMed
2018.09 - 2023.03
Clinical Manager - INFRA
2017.05 - 2018.08
Clinical Specialist - INFRA
2015.09 - 2017.04
Sleep Lab Technician - INFRA
2014.12 - 2015.08
Cardiopulmonary Technologist - Hospital Santa Sofía
2013.02 - 2014.08
Universidad De Carabobo - Master of Science, Cardiopulmonary Technology