Microsoft Office suite
Carlos Alejandro Von Cruz
English Teacher
Santa Cruz Xoxocotlán
Summary
Proven educator and strategic problem-solver, excelled at IEEPO-SEP by innovating English curriculum and boosting student engagement through hands-on learning and comprehensive support. Skilled in lesson planning and classroom management, enhanced customer satisfaction at Teleperformance and successfully oversaw electoral processes. Expert in team collaboration and student motivation, significantly improving learning outcomes and operational efficiency.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
English Teacher
IEEPO-SEP
Oaxaca City
01.2010 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Prepared comprehensive English curriculum for multiple classes.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Promoted critical analysis and interpretation skills through in-depth discussions of literary works.
- Enhanced students' reading comprehension with tailored literature assignments.
- Engaged parents and guardians in their children's education through regular communication and involvement opportunities.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Supported students in development of skills and strategies to become independent and successful learners.
- More than 1200 students were attended
Customer Service Representative
Teleperformance
Oaxaca City
03.2022 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Managed an average of 30-80 calls per day
Electoral Assistant Trainer
Instituto Nacional Electoral
Oaxaca City
02.2022 - 03.2022
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Assisted in the design of practical assessments that accurately measured trainee understanding and competence in core skills areas.
- Maintained accurate records of trainee progress, ensuring timely completion of required milestones and certifications.
- Provided one-on-one coaching to struggling trainees, leading to an increase in overall trainee success rates.
- Watched nearly Electoral process on each 2 geographical area under responsibility in order to finish a satisfactory Electoral process.
- Successfully finished Electoral process and also assisted with vote count.
- Total of 6 voting boxes attended with no complains
Education
Bachelor of Language Teaching - Language
Universidad Autónoma Benito Juárez De Oaxaca
Oaxaca City 08.2012 - 01.2018
Technician On Guitar Playing - Music
Universidad Autónoma De Puebla
Puebla City, Puebla, Mexico 08.2004 - 06.2009
Skills
Lesson Planning
Student Support
Classroom Management
Team Teaching
Lecturing
Student Motivation
Team Collaboration
Distance Learning
Vocabulary expansion
Tutoring
Software
Corel Draw
Programing
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Playing guitar
Because I'm a technician at this instrument but successful musician, I usually practice some times by playing old songs I studied from Classical guitar composer and also sometimes I use to check for new songs I can play in short times to enlarge my music repertory.
Timeline
Customer Service Representative
Teleperformance
03.2022 - 02.2024
Electoral Assistant Trainer
Instituto Nacional Electoral
02.2022 - 03.2022
Bachelor of Language Teaching - Language
Universidad Autónoma Benito Juárez De Oaxaca
08.2012 - 01.2018
English Teacher
IEEPO-SEP
01.2010 - Current
Technician On Guitar Playing - Music
Universidad Autónoma De Puebla
08.2004 - 06.2009
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