Carlos Antonio Ortiz Fuentes
Banking Business Process Operator
Guadalajara
Summary
Proficient Data Analyst and Dynamic Business Process Specialist trained in multiple techniques and software programs with expertise in workflow optimization and risk management. Expertly handles large raw datasets to distill information, track trends and improve strategies. Skilled in producing eye-catching visual representations and detailed reports.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Business Process Specialist
Tata Consultancy Services (USAA).
01.2018 - Current
- Debit Card Fraud Recovery.
- Debit Card Disputes (Point-Of-Contact).
- Credit Card Billing Cycles Reimbursement (Supervisor).
- Debit Card ACH.
- Debit Card Stop Payment.
- Credit Card Aged Transaction RPA (Supervisor).
- Credit Card Processing Docs.
- Credit Card Non-Fraud Disputes (Supervisor).
- Foreign Fee Control.
Commercial Analyst
Tata Consultancy Services (Nielsen).
12.2016 - 01.2018
- TV Advertisement Marketing Analysis and Labeling.
- Researched industry-specific information from outside sources.
Customer Service Representative
Atención Telefónica (ATEL).
03.2015 - 09.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor's Degree - Accounting And Finance
Universidad Uk
Mexico City, Mexico 05.2001 -
Skills
Business Analysis
Data Analytics
Workflow Optimization
Innovation and Creativity
Operations Management
Data Collection
Leadership Development
Risk Management
Process Improvement Expertise
Performance and Metrics Development
Timeline
Business Process Specialist
Tata Consultancy Services (USAA).
01.2018 - Current
Commercial Analyst
Tata Consultancy Services (Nielsen).
12.2016 - 01.2018
Customer Service Representative
Atención Telefónica (ATEL).
03.2015 - 09.2016
Bachelor's Degree - Accounting And Finance
Universidad Uk
05.2001 -
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