CARLOS ARMIN ROCHA MEDINA
San Luis Potosí
Summary
I have the ability to work under pressure, to adapt to new work environments and use my skills to ensure the problems gets resolved in the best way possible. Team worker and a detail-oriented focused. Motivated to be an excellent communicator to maximize the company’s potential. Looking for a position in IT because that´s been a goal since I started as a Technician in Computing Services. Tech enthusiast and always eager to learn more about the technologies in this business
Results-driven offering 8 years of client-focused service, project management, and business-generating content production.
Skilled professional with core strengths in leadership and goal alignment across teams and external agencies. Proficient at cultivating and retaining key client relationships and business partnerships.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Change Management Analyst
TBC Corporation
9 2019 - Current
- Establish, follow and deploy the change management process
- Maintain communication with the global teams from India, USA and Mexico in ITSM, first as a helpdesk analyst and now with change management
- Manage, coordinate, monitor, and report on change control requests
- Make sure that UAT is correctly applied in all changes
- Provide support to both USA and Mexico teams during the change management implementation and process
- Facilitating training for the transition in management from USA to Mexico
- Create, send and analyze reports to match the information provided during the daily Change Review Meetings
- Make sure all guidelines provided are followed during the change request process
- Monitor JIRA, SAP, Git and similar environments, making sure the changes are documented and logged correctly
- Drive adherence to defined change management processes and where appropriate initiate training to resolve non-conformance
- Assist in development and maintenance of Change Management policy and procedures
- Daily hands-on administration of the Change Management process
- Write, prepare, and review IT communications regarding Change Control schedules
- Attend or lead daily meetings to review change requests and associated scheduling
- Ensure the appropriate risk and impact assessment has been undertaken
- Ensure all change requests and approval data is accurately maintained
- Verify changes are scheduled without conflict and/or implemented as part of a scheduled downturn timeframe
- Provide recommendations to improve the effectiveness of change management processes
- Identify and communicate failed or unauthorized production system changes
- Support quarterly self-audit as directed of the change management process
- Produce management reports, metrics and information to all stakeholders
- Participate in internal and external audits as required
- Approve or deny appropriate change requests in a timely manner
- Follow-up with approvers to ensure timely closure of Change requests
- Maintain confidentiality of proprietary information
- Support the company's safety program
- Support the company's harassment-free work environment policy
- Support TBC Code of Business Conduct
- Conduct other duties as assigned.
R. O. WRITER Installation Specialist
TBC Corporation
- Analyst dedicated to install the R.O
- Writer Software based on customer requests and special needs
- Handling Ivanti Tickets according to priority and scheduling them to maximize effectiveness
- Adaptive work with 3 party providers to ensure the installations can be performed without issues for the end user.
TECHNICAL SUPPORT I
TBC Corporation
- Handled large volume of call solving problems across all platforms of the company, platforms like CARS POS, BOT Warehouse Support, R
- O
- Writer and the corporate associates issues
- Issues solved would include refunds, cancellations for Work Orders/SAP, solving errors based on error message, and setting up different kind of hardware and software for all types of associates.
DATA CAPTURER
E-NNOVATIONS TECHNOLOGIES AND MARKETING
09.2015 - 05.2016
- Employed as a DC, capturing information about county logs, books and county clerk offices located in the states of Texas and New Mexico.
RETAIL
GAMERS RETAIL
01.2013 - 09.2014
- Employed as a customer representative, helping the customer with all his need while doing sale work on a commercial mall.
IT SUPPORT
PARTIDO REVOLUCIONARIO INSTITUTIONAL (PRI)
01.2007 - 10.2013
- Employed as It Support, keeping all the PC’s running in perfect state, as well as doing cable work, repair and preventive maintenance.
Education
IT
Technologic, Industries And Services College Center #131
San Luis Potosí City, San Luis Potosí, Mexico 05.2001 - 05.2006
High School - undefined
Escuela Secundaria Técnica #1 (Technical High School #1)
Elementary School - undefined
Sebastian Lerdo de Tejada Elementary
Skills
Change control meeting host, providing information to all level teams
Ability to work with offshore teams
Active Listening
Easily Adaptable
Ability to articulate the desired information to all managers/teams
Communication
Project Management
Change Impact Analysis
Proficient in using Microsoft Office, Jira, Sharepoint and Git
Intermediate use of Photography and Edition Software
Effective using objective scheduling
Daily use of English language
Capable of teaching knowledge acquired on the line of work
Very good at solving problems on the go
Project Management
Creative Collaboration
Proofreading expertise
Client collaboration
Technical Writing
Software Implementation
Strategy Development
Change Management Process
Digital Resources Management
Git Repository Management
Quality management knowledge
Change Management Understanding
Client Confidentiality Management
References
- Lic. Cindy Gonzalez, Av. Venustiano Carranza 2078, 4448114958
- Lic. Alberto Gutierrez Zúñiga, Rafael Cepeda 190, 4442043718
- Lic. Andrea Mendez Aguiñaga, Bruno Diaz #164, 4442861849
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
DATA CAPTURER
E-NNOVATIONS TECHNOLOGIES AND MARKETING
09.2015 - 05.2016
RETAIL
GAMERS RETAIL
01.2013 - 09.2014
IT SUPPORT
PARTIDO REVOLUCIONARIO INSTITUTIONAL (PRI)
01.2007 - 10.2013
IT
Technologic, Industries And Services College Center #131
05.2001 - 05.2006
Change Management Analyst
TBC Corporation
9 2019 - Current
R. O. WRITER Installation Specialist
TBC Corporation
TECHNICAL SUPPORT I
TBC Corporation
High School - undefined
Escuela Secundaria Técnica #1 (Technical High School #1)
Elementary School - undefined
Sebastian Lerdo de Tejada Elementary
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