Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carlos Augusto  Puente Berumen

Carlos Augusto Puente Berumen

Technician
Durango ,DUR

Summary

With a proven track record at ttec Guadalajara I was able to work as customer service representative for all of bank of America areas including sales.providing exelent service able to understand customer needs for 6 years.

At alorica I worked as technical support for dish usa. For 3 years including sales for channels packages.

Worked for telvista as customer service representative and then moved for email's department and finally to mechanics support all remote.

Overview

2024
2024
years of professional experience

Work History

Customer Service

Avis Budget

I was able to provide exelent customer service to rental customers and then moved to answer emails then moved to mechanics area,where I had to approve or deny service to the vehicles.

Customer Service

Teleperformance
01.2021 - 03.2023

I was working as customer service representative for Aeromexico being able to work selling flight tickets.

Customer Service

Alorica
08.2018 - 12.2019

Worked for dish usa as technical support and then moved to rewards cards.

Customer Service

Ttec
01.2011 - 02.2018

I worked as customer service representative for bank of America credit cards, business and checking accounts

Education

Universidad
Pssicology

Mechanic - Engineering Mechanics

Conalep
Durango
05.2000

Skills

Complaint resolution

Timeline

Customer Service

Teleperformance
01.2021 - 03.2023

Customer Service

Alorica
08.2018 - 12.2019

Customer Service

Ttec
01.2011 - 02.2018

Customer Service

Avis Budget

Universidad

Mechanic - Engineering Mechanics

Conalep
Carlos Augusto Puente Berumen Technician