Carlos Daniel García Reyes
Síntesis profesional
Results-driven professional with experience in banking, insurance, customer service, sales, quality assurance, and travel operations. Currently serving as Team Captain at Celebrity Cruises, leading a team of 12–15 travel advisors, monitoring KPIs, delivering coaching initiatives, and presenting operational results and action plans to management. Recognized for driving performance, improving customer experience, and building high-performing teams.
Información general
3
3
years of post-secondary education
5
5
years of professional experience
Experiencia laboral
TEAM CAPTAIN
Royal Caribbean Group
Mexico City, Mexico
01.2025 - Current
• Lead a team of 12–15 travel advisors.
• Monitor operational KPIs and identify performance opportunities.
• Deliver coaching and development plans.
• Present results and recommendations to leadership.
TRAVEL ADVISOR
Royal Caribbean Group
Mexico City, Mexico
09.2023 - 01.2025
• Supported guests with cruise planning, itinerary information, upgrades, and pre-cruise products.
• Consistently delivered high-quality customer experiences.
QUALITY ASSURANCE ANALYST
Citizens Bank
Mexico City, Mexico
03.2022 - 07.2023
• Supported guests with cruise planning, itinerary information, upgrades, and pre-cruise products.
• Consistently delivered high-quality customer experiences.
SALES REPRESENTATIVE
Asurion Sprint
Mexico City, Mexico
05.2021 - 01.2022
• Processed insurance claims and promoted extended warranty products.
Estudios
High School Diploma - Tourism
Colegio de Bachilleres
08.2016 - 07.2019
Competencias
- Familiarity with crm software
- Customer service principles
- Clear communication
- Leadership excellence
- Performance monitoring
- Cross-Cultural networking
- Multitasking prowess
- Document editing
- Advanced grammar use
Languages
Spanish
First language
English
Proficient
C2
Cronología
TEAM CAPTAIN
Royal Caribbean Group
01.2025 - Current
TRAVEL ADVISOR
Royal Caribbean Group
09.2023 - 01.2025
QUALITY ASSURANCE ANALYST
Citizens Bank
03.2022 - 07.2023
SALES REPRESENTATIVE
Asurion Sprint
05.2021 - 01.2022
High School Diploma - Tourism
Colegio de Bachilleres
08.2016 - 07.2019