Carlos Daniel García Reyes
Síntesis profesional
Results-driven professional with experience in banking, insurance, customer service, sales, quality assurance, and travel operations. Currently serving as Team Captain at Celebrity Cruises, leading a team of 12–15 travel advisors, monitoring KPIs, delivering coaching initiatives, and presenting operational results and action plans to management. Recognized for driving performance, improving customer experience, and building high-performing teams.
Información general
5
5
years of professional experience
3
3
years of post-secondary education
Experiencia laboral
TEAM CAPTAIN
Royal Caribbean Group
Mexico City, Mexico
2025.01 - Current
• Lead a team of 12–15 travel advisors.
• Monitor operational KPIs and identify performance opportunities.
• Deliver coaching and development plans.
• Present results and recommendations to leadership.
TRAVEL ADVISOR
Royal Caribbean Group
Mexico City, Mexico
2023.09 - 2025.01
• Supported guests with cruise planning, itinerary information, upgrades, and pre-cruise products.
• Consistently delivered high-quality customer experiences.
QUALITY ASSURANCE ANALYST
Citizens Bank
Mexico City, Mexico
2022.03 - 2023.07
• Supported guests with cruise planning, itinerary information, upgrades, and pre-cruise products.
• Consistently delivered high-quality customer experiences.
SALES REPRESENTATIVE
Asurion Sprint
Mexico City, Mexico
2021.05 - 2022.01
• Processed insurance claims and promoted extended warranty products.
Estudios
High School Diploma - Tourism
Colegio de Bachilleres
2016.08 - 2019.07
Competencias
- Familiarity with crm software
- Customer service principles
- Clear communication
- Leadership excellence
- Performance monitoring
- Cross-Cultural networking
- Multitasking prowess
- Document editing
- Advanced grammar use
Languages
Spanish
First language
English
Proficient
C2
Cronología
TEAM CAPTAIN
Royal Caribbean Group
2025.01 - Current
TRAVEL ADVISOR
Royal Caribbean Group
2023.09 - 2025.01
QUALITY ASSURANCE ANALYST
Citizens Bank
2022.03 - 2023.07
SALES REPRESENTATIVE
Asurion Sprint
2021.05 - 2022.01
High School Diploma - Tourism
Colegio de Bachilleres
2016.08 - 2019.07