Carlos Darío May Gabriel
Cancún, Quintana Roo
Summary
Dynamic professional with a proven track record at GBS México, enhancing staff development and productivity through effective communication and creative problem-solving. Excelled in roles from Trainer to Sales Representative, expanding customer bases and fostering positive experiences. Skilled in new hire training and public speaking, achieving significant improvements in employee performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Trainer
GBS México
01.2024 - 12.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided coaching and mentoring to employees.
Master Agent
GBS México
11.2022 - 01.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Sales Representative
Marketing 4 Sunset Group
04.2021 - 10.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Book reservations for brand new clients in Luxurious Resorts
Education
Currently Studying Here - Law School
Tecmilenio
Cancún, Quintana Roo, MexicoHigh School Diploma -
Colegio Nacional De Educación Profesional Técnica
Coatzacoalcos, Veracruz, Mexico08-2018
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Materials preparation
- Effective communication
- Adjustable
Laguages
Languages always generated curiosity and admiration in me, that's why I wanted to expand my knowledge on this matter years ago, I started with English and reached and advance level in 4 years. I learned Portuguese for my need to connect with the Brazilian Culture in a deeper level and i now have an advance level which allows me to speak to anyone from Brazil. My next goal is to learn French.
Languages
English
Bilingual or Proficient (C2)
Portuguese
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Trainer
GBS México
01.2024 - 12.2024
Master Agent
GBS México
11.2022 - 01.2024
Sales Representative
Marketing 4 Sunset Group
04.2021 - 10.2022
Currently Studying Here - Law School
Tecmilenio
High School Diploma -
Colegio Nacional De Educación Profesional Técnica
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