Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
LINKS
TOOLS
INTERNSHIPS
Timeline
Generic
Carlos Eduardo Añez Ordoñez

Carlos Eduardo Añez Ordoñez

Video Editor, Content Development and Logistic Support for Entertainment Events
Mexico City

Summary

Gaming Development. Video Editing. Movie Production. Content Development. Logistic support for entertainment events. Property Management.

Overview

7
7
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Customer Experience Champion I for Verizon

Teleperformance
11.2023 - Current

- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues. Responding to requests from customers about Verizon products and services. Verifying service order accuracy and completeness and making corrections/changes, as needed.

Floor Support for Verizon Customer Service

Teleperformance
03.2024 - 05.2025

Assisting with daily operations and helping agents with complicated questions or problems on their calls and taking escalated calls.

Applications Department Operator

Upper Edge Property Management
06.2021 - 11.2022
  • Process applications for every prospect and make sure that they would be good tenants for each property.

Management Assistant

Upper Edge Property Management
11.2021 - 02.2022
  • Manage daily tasks like rent payment, investor inquiries and process eviction cases if it's necessary.

Content Manager Assistant

Videocine
11.2018 - 08.2020
  • Script Analysis and Development.
  • Searching and monitoring foreign movies to produce and film Mexican remakes.

Production Assistant

NDT
11.2019 - 12.2019
  • Production Assistance for Movie Premiere Special Event.

Production Assistant

NDT
03.2019 - 08.2019
  • Production Assistant in upcoming Mexican movie called "Infelices para Siempre" in Mexico City and different cities of the state of Sonora.
  • Translate script language from Spanish to English for the support of foreign actors.
  • Script analysis.
  • Location assistance for production. Budget analysis.
  • Assistance with catering set-on.
  • Operate office equipment.
  • Organize production set to speed up movie filming process.

Education

Entertainment business and Event Management

Universidad Latinoamericana
12.2018

Skills

  • Ability to Work Under Pressure
  • Adaptability
  • Ability to Work in a Team
  • Ability to Multitask
  • Computer Skills
  • Communication Skills

Websites

Certification

C2 Proficiency English Level, EF Education Boston Campus. January 2021 — April 2021

Interests

Movies, Videogames, Music

LINKS

LinkedIn

TOOLS

  • Premiere Pro
  • Final Cut Pro

INTERNSHIPS

  • Video Editor Assistance, Korvo Films, Mexico City. July 2017 — March 2018
  • Video editing with Adobe After Effect for Musical Videos and Commercials.

Timeline

Floor Support for Verizon Customer Service

Teleperformance
03.2024 - 05.2025

Customer Experience Champion I for Verizon

Teleperformance
11.2023 - Current

Management Assistant

Upper Edge Property Management
11.2021 - 02.2022

Applications Department Operator

Upper Edge Property Management
06.2021 - 11.2022

Production Assistant

NDT
11.2019 - 12.2019

Production Assistant

NDT
03.2019 - 08.2019

Content Manager Assistant

Videocine
11.2018 - 08.2020

Entertainment business and Event Management

Universidad Latinoamericana
Carlos Eduardo Añez OrdoñezVideo Editor, Content Development and Logistic Support for Entertainment Events