Carlos Eduardo Moreno Estrada
Síntesis profesional
Dedicated employee driven to succeed, with excellent leadership, persuasion, quality control, communication and customer service skills. Very motivated and always exceeding the expectations, responsible, fast learner, professional and enthusiastic with co-workers. 18 years of working experience in diverse fields, always achieving leading positions and always performing to my maximum capacity. Show me how to do it and I will master it.
Información general
1
1
Language
3
3
years of post-secondary education
19
19
years of professional experience
Experiencia laboral
Head Pastry Chef/Lead Barista and Retail manager
Carl's Donuts
Las Vegas , Nevada USA
2023.07 - 2025.11
- Hired as front of house lead barista and team lead. In charge of maintaining order, restocking inventory, product quality control, excellent customer service, upselling and everyday register closing.
- Promoted to assistant baker in charge of completing all commercial orders baked and packaged on time as well as maintaining high quality control and complying with Nevadas health district norms and regulations.
- Promoted to Head Pastry Chef. In charge of creating the new menu for a new retail store as well as planning the store set up and production. Hired my baking team and created a production system for the inauguration.
- Created a successful new store and was also in charge of main retail shop.
- Reported directly to owner: Dave Ramsey and Brock Ramsey
Head Pastry Chef/ General Manager
La Belle Terre French Bakery and Cafe
Las Vegas , Nevada USA
2018.03 - 2023.06
- Originally hired as baker and kitchen assistant responsible for helping the main chef with the bread baking in the morning and working the kitchen by making several dishes and prepping all the needed vegetables and soups.
- Was soon promoted to Main Pastry chef in charge of baking all the needed production of breads as well as my own line of pastries strictly complying with the Nevada health district regulations and norms. Everything made from scratch in house.
- Was later promoted to General Manager in charge of all operations. Created a new kitchen Menu, bread line, cold and dry pastry line, created employee schedules, made sure we passed all health district inspections, hired and trained all staff members, did payroll, made bank deposits, ordered and restocked the best pricing inventory materials, looked for potential accounts, handled all front of restaurant problems and situations as well as coordinate the staff, learned every single position in the restaurant and covered as needed, approved and overlooked all food served to make sure it was at its best quality, delt personally with all our regular and new customers to ensure their satisfaction and maintain our high standards. Maintained the restaurant clean and open 7 days a week.
- Helped in the remodeling, set up and installation of new equipment as well as construction of the restaurant for a better and more efficient production. Was constantly creating new product to sale as well as setting up pricing.
- I made the bakery a $4M dollar company in a 3-year process by maintaining a low production cost without compromising the quality and working with the least amount of employees possible as well as innovating the product line and getting business accounts to bring more money to the company.
- Reported directly to owner: Bachir Aboujaoude
Mass Production Donut Baker and assistant Supervis
Carl's Donuts
Las Vegas , Nevada USA
2016.05 - 2018.03
- Hired as a beginner baker in charge of mixing the dough for the donuts to feed the production line and accomplish the production goals by always maintaining high quality standards as well as excellent hygiene, strictly complying with Nevadas health district norms and regulations as well as the company's.
- Promoted to assistant line Supervisor responsible for overlooking the production goals, staff performance and all tasks and procedures when main supervisor was absent.
- Production quality control and packaging
- Manager reported to: Daniel Alvarado, Dave Ramsey, Keith Sanders
Bilingual Auto Parts specialist and Customer Servi
Datazone Center (Autozone)
Chihuahua, Chihuahua Mexico
2015.03 - 2016.04
- Car parts specialist to help customers over the phone calling any AutoZone store in the US by helping them find the car parts they need as well as providing mechanical advice as if I worked in the actual store.
- Responsible for providing excellent customer service as well as upselling them parts and services, maintaining quality control standards and objectives.
Customer Service Representative for FedEx
Teleperformance
Chihuahua, Chihuahua Mexico
2014.09 - 2015.03
- Customer Service Specialist for FedEx responsible for providing excellent customer service skills as well as helping them with their package delivery inquiries or issues. Always respecting the company's quality control requirements and needs as well as their policies.
Level 1 Underground Shaft Miner/Jack leg operator
Dumas Contracting LTD
Pinos Altos Basaseachi , Chihuahua Mexico
2013.02 - 2014.09
- Hired as a bilingual Pinner and deckman for the construction of a mine Shaft for Agnico Eagle mine in Chihuahua. Responsible for translating the American Mine supervisors to the Mexican miners as well as assisting them in the construction operations.
- Took many different courses for the use of heavy equipment, explosives, underground mine safety, OSHA requirements of work safety, first aids.
- Helped construct our Mechanic shop as well as the hoist tower and opening of the mine shaft.
- Was promoted to level 1 miner. Operator of all drilling machines (jackleg, stopper, plugger and vertical JOMBO). Backhoe operator and Telehandler operator certified. Alimak raise operator.
- Shaft Sinking procedure (pour concrete, install steel structure and use of explosives)
- Manager reported to: Ed Silvas, Joseph Macias and George Matchett
Front Desk Assistant Manager/Receptionist
Hotel Soberano
Chihuahua, Chihuahua Mexico
2011.10 - 2013.01
- Started as a front desk receptionist checking in VIP guests, making reservations and assisting guests over the phone.
- Was promoted to evening assistant manager responsible for overlooking the front desk tasks making sure the receptionist do the job correctly aiding them on heavy traffic days and also solving guest issues making sure they are always happy with their stay.
- Assisted with creating facturas, reservations and future occupation graphics as well as employee schedules.
- Coordinated the evening and graveyard shift staff (Security personal, events staff, kitchen and servers, bell boys and cleaning staff)
- Manager reported to: Isidro Almanza and Don Arturo Hernandez
Bilingual Technical Support Specialist
DATAZONE (company for AutoZone)
Chihuahua, Chihuahua Mexico
2010.03 - 2011.09
- Worked as a technical support agent for stores in the USA helping the AutoZone employees with their computers, printers, POS systems, registers, debit pads, equipment installation and system programming over the phone.
- Used Linux software system for reprogramming and command running computers and registers in store.
- Learned store equipment set up, with the location planograms and a large variety of equipment specifications to guide employees through the installation process.
- Responsible for replacing all of the damaged equipment in stores as well as creating the FEDEX shipping labels to send and receive from main AutoZone hubs.
- Manager reported to: Ana Roman, Roberto Hernandez Jr., Alfredo Corral
Customer Service Representative
Teleperformance
Chihuahua, Chihuahua Mexico
2009.09 - 2010.03
- Worked for the company FDC or money network as a call agent representative for the customers and users from the US.
- Responsible for providing an excellent customer service experience, by meeting all of the quality inspection requirements to the company needs.
- Managed to work under pressure of angry customers and being able to best assist them in the least possible time always bidding by the company's standards, rules, regulations and restrictions.
- Maintained and ensured best quality scores, amazing customer service, best call handling time and control handling of the call while in a high-volume nonstop call after call environment.
- Manager reported to: Edna Rodriguez
Profesional Soccer Player
Dorados Fuerza UACH
Chihuahua, Chihuahua Mexico
2008.01 - 2009.09
- Played as a goalkeeper maintaining a high level of discipline and professionalism for the clubs needs and demands.
- Managed to work as a team, fast decision taking and working under pressure.
- Reported to DT: Hector Gamboa
Incoming Deparment Supervisor
Electrocomponentes de Mexico S.A. de C.V.
Chihuahua, Chihuahua Mexico
2006.10 - 2008.01
- Started in the rotary production line, mass producing fiberglass electrical wire harnesses.
- 3 month in the company i was promoted to Incoming department Supervisor and was responsible for keeping the incoming material specifications and standards up to date.
- Inspect and evaluate all incoming material, to make sure it met the company's purchase acceptance standards.
- Manage to detect any defect or anomaly in the incoming material and retrieve the defective material from the inventory as soon as possible and also identify how much was affected.
- Established direct communication with the vendors in the United States to report any problems and return or exchange the defective material immidiately.
- Manage and ensure ISO 9001 implementations.
- Manager reported to: Veronica Lopez and Teresa Terrazas
Estudios
Baking and Pastry Chef Diploma - Culinary Arts
Las Vegas Culinary Institute
Las Vegas NvDiploma de Preparatoria - Preparatoria
Prepartoria Maestros Mexicanos
Chihuahua, Chihuahua Mx 2007.01 - 2010.01
Competencias
BPCS software system (inforLX)
Linux open-source software
ISO 9001 certified
FDC customer service course
OSHA certified
Agnico Eagle explosives course
Agnico Eagle underground mine safety course
First aid course from La Cruz Roja
Fire extinguishing course from Chihuahua fire department
DUMAS work safety certification
Agnico Eagle toxic gases course
Nevada Health District food handling certified and manager card
Las Vegas Culinary institute industrial baking certification
Las Vegas Culinary institute pastry and bread making course
Las Vegas Culinary Institute restaurant business management course
Languages
English, Spanish
Idiomas principales
Cronología
Head Pastry Chef/Lead Barista and Retail manager
Carl's Donuts
2023.07 - 2025.11
Head Pastry Chef/ General Manager
La Belle Terre French Bakery and Cafe
2018.03 - 2023.06
Mass Production Donut Baker and assistant Supervis
Carl's Donuts
2016.05 - 2018.03
Bilingual Auto Parts specialist and Customer Servi
Datazone Center (Autozone)
2015.03 - 2016.04
Customer Service Representative for FedEx
Teleperformance
2014.09 - 2015.03
Level 1 Underground Shaft Miner/Jack leg operator
Dumas Contracting LTD
2013.02 - 2014.09
Front Desk Assistant Manager/Receptionist
Hotel Soberano
2011.10 - 2013.01
Bilingual Technical Support Specialist
DATAZONE (company for AutoZone)
2010.03 - 2011.09
Customer Service Representative
Teleperformance
2009.09 - 2010.03
Profesional Soccer Player
Dorados Fuerza UACH
2008.01 - 2009.09
Diploma de Preparatoria - Preparatoria
Prepartoria Maestros Mexicanos
2007.01 - 2010.01
Incoming Deparment Supervisor
Electrocomponentes de Mexico S.A. de C.V.
2006.10 - 2008.01
Baking and Pastry Chef Diploma - Culinary Arts
Las Vegas Culinary Institute