Carlos Eduardo Romero Morales
Azcapotzalco, Mexico City
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Bilingual Agent
TTEC
08.2023 - 02.2024
- Voice ordering assistant for restaurants from the United States
- Enhanced customer satisfaction by addressing inquiries in both English and Spanish languages.
Reservations Agent
Marriott International
03.2022 - 11.2022
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
- Ensured seamless communication between front desk staff and reservations department for smooth guest check-in experiences.
- Assisted customers with finding favorable rates for desired reservation dates, times and locations.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
Bilingual Customer Service Agent
Teleperformance MX
02.2021 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Universidad Kuepa
Mexico City2025
Completed High School -
Colegio Latinoamericano de Mexico
Mexico City2020
Skills
- Account management
- Translation and Interpretation Services
- Customer account management
- Trustworthy and honest
- Strong work ethic
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Bilingual Agent
TTEC
08.2023 - 02.2024
Reservations Agent
Marriott International
03.2022 - 11.2022
Bilingual Customer Service Agent
Teleperformance MX
02.2021 - 08.2021
Universidad Kuepa
Completed High School -
Colegio Latinoamericano de Mexico
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