Summary
Overview
Work History
Education
Skills
Certification
Interests
Music
Timeline
Generic

Carlos Emiliano Martínez Hidalgo

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification
1
1
Language

Work History

Customer Service Representative

Armonía Musical Xalapa
07.2023 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.

Cook, Server, Dishwasher, Janitor and Expediter

Casumi (Comida Casera Japonesa)
09.2022 - 07.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Developed relationships with local suppliers to obtain freshest ingredients available.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Identified inefficiencies leading to improved productivity.
  • Monitored food quality and presentation to maintain high standards.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Managed opening and closing shift kitchen tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Suggested actionable improvements to streamline training procedures.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Followed supervisor instructions to complete tasks on time.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Washed dishes and assisted in bussing tables.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Kept building spaces premises clean inside and outside.
  • Moved furniture for cleaning and set up for special events.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Cook, Server, Dishwasher, Janitor and Barista

Café Pixán
11.2021 - 08.2022
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Reported damages and hazardous conditions to management for further action.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Moved furniture for cleaning and set up for special events.
  • Reported vandalism or other damage to property to supervisor.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Washed dishes and assisted in bussing tables.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Monitored dishwashing machines for proper functioning.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Served food and beverages promptly with focused attention to customer needs.
  • Communicated closely with servers to fully understand special orders for customers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Suggested actionable improvements to streamline training procedures.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained food safety and sanitation standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Cultivated warm relationships with regular customers.

Screen Print Operator, Vynil Printer and Delivery

Adicción Urbana
04.2021 - 11.2021
  • Prepared and applied stencils, computer-generated decals or other decorative items to finished products.
  • Filled hoppers, reservoirs and pans with material used to coat, paint or spray using conveyors or pails.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Met exacting tolerances when sanding and sealing final finishes.
  • Primed, painted, varnished and lacquered walls and surfaces.
  • Custom mixed colors to match customers' desired color.
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

Customer Service, Janitor, Actor and Producer

Teatro "El Rincón De Los Títeres" De Merequetengue
02.2017 - 03.2021
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Kept building spaces premises clean inside and outside.
  • Maintained floor cleaning and waxing equipment.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Moved furniture for cleaning and set up for special events.
  • Reported vandalism or other damage to property to supervisor.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Reported damages and hazardous conditions to management for further action.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Made necessary adjustments to acting, following guidance and requests from directors.
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Kept in good physical shape to increase fitness and movability on set.
  • Worked collaboratively with other actors to perform scenes and convey stories.
  • Learnt different styles and schools of acting to broaden work prospects.
  • Provided constructive feedback and insight into performance of colleagues role.
  • Offered suggestions to directors regarding roles, scenes and lines to improve output.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Performed alongside various well-known actors and actresses.
  • Performed in various theatrical productions, ranging from musicals to dramas.
  • Provided input to directors on character development.
  • Utilized physical and vocal techniques to portray characters on stage.
  • Maintained professional attitude and demeanor at all times.
  • Collaborated with directors and other cast members to refine performances.
  • Memorized lines quickly and delivered convincingly in different acting settings.
  • Developed characters through improvisation and script analysis.
  • Gained valuable on-set experience by working with established directors.
  • Collaborated with other actors to create believable and dynamic scenes.
  • Made quick adjustments to characters on stage.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
  • Delivered unique and compelling performances on both stage and screen.
  • Interpreted scripts to create believable characters.
  • Participated in professional workshops and master classes to hone acting skills.
  • Received positive audience feedback in various theatrical shows.
  • Worked with acting coaches to improve skills for auditions.
  • Collaborated with other performers for scene and character development.
  • Conducted warm-up exercises prior to performances to increase focus and energy.
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Developed schedules for production, editing, and duplication for timely delivery.
  • Facilitated communication between production staff and other departments to synchronize work.
  • Maintained project costs through careful budgeting and monitoring of expenditures.
  • Liaised with directors, actors and other creative staff to successfully complete projects.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.
  • Developed project budgets and managed production costs.
  • Identified and approved equipment and elements required for productions.
  • Directed work of lighting and sound crews to coordinate efficient production operations.
  • Participated in meetings with producers and production crew to keep program in step with creative vision.

Education

EXAVER 3 (B2) English Certificate - English Language And Literature

Universidad Veracruzana
Xalapa - Enríquez, Veracruz, Mexico
05.2001 -

Proof of Training - Virtual Library

Universidad Veracruzana
Xalapa - Enríquez, Veracruz, Mexco
05.2001 -

High School Diploma -

Alexander Von Humboldt
Xalapa - Enríquez, Veracruz, Mexico
05.2001 -

Skills

Paperwork Processing

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Certification

EXAVER 3 (B2)

Interests

Music

Writting

Production Management

Artistic Direction

Artistic Promotion

Sports

Art

Production Designing

Music

I have 2 active Metalcore projects, "Mundos" being my first band in which I do vocals and write lyrics apart from content management and production design.

And my personal solo project called "Titan Thief" where I write, produce, act and direct everything from creating videoclips to manage show booking.

I play guitar and bass guitar too.

Timeline

Customer Service Representative

Armonía Musical Xalapa
07.2023 - Current

Cook, Server, Dishwasher, Janitor and Expediter

Casumi (Comida Casera Japonesa)
09.2022 - 07.2023

Cook, Server, Dishwasher, Janitor and Barista

Café Pixán
11.2021 - 08.2022

Screen Print Operator, Vynil Printer and Delivery

Adicción Urbana
04.2021 - 11.2021

EXAVER 3 (B2)

11-2017

Customer Service, Janitor, Actor and Producer

Teatro "El Rincón De Los Títeres" De Merequetengue
02.2017 - 03.2021

EXAVER 3 (B2) English Certificate - English Language And Literature

Universidad Veracruzana
05.2001 -

Proof of Training - Virtual Library

Universidad Veracruzana
05.2001 -

High School Diploma -

Alexander Von Humboldt
05.2001 -

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Carlos Emiliano Martínez Hidalgo