CARLOS FERNANDO CABRERA CRUZ

Provide real time, 3 way interpretation services through the phone for English speakers to communicate with Spanish speakers.

Giving services to different medical and insurance companies, working with pharmacies and hospitals as well as house visitors.

• TI, RPO recruiter for John Deere, working directly with both Talent acquisition and Hiring managers to deal with their hiring needs
• Sourcing, screening, applying assessments and evaluations to candidates, scheduling HM interviews, job offering (negotiation and documentation) and setting them for onboarding on their respective work locations
• Trained directly at John Deere's offices in Monterrey by their talent acquisition department

• Recruiting for entry level positions, billing specialists and TI Positions: Test Automation (Selenium, J meter) Web and Remit Developers (SQL, .NET, C#, Javascript, Angular, visual basic)
• Handle Hiring requisitions, Post openings in job search engines, source candidates, being the first point of contact, Scheduling interviews with managers, Extending job offers, doing Follow up with candidates during Background check process

• End to end recruiting process, vacant publication on different job searching platforms, sourcing candidates by CVs, contacting and interviewing such candidates, provide and apply the necessary tests and follow up with them until their hiring

• Conduct initial interviews of candidates for the different bilingual telephone agent vacancies within Sykes, Assess their level of English and identify areas of opportunity in the language, identify risk factors for potential attrition and, based on their profile, extend a job offer, facilitate the necessary evaluations and compile the results, as well as carry out the pertinent follow-up until the candidate is hired and his/her training begins

• Company Overview: (SEARS REPAIR CUSTOMER CARE ENGLISH)
• Supervisor responsible for the operation of the English speaking repair customer care LOB, in addition to the work as a supervisor (Management of metrics, performance monitoring, work plans and payroll management), the work schedule of a leading supervisor implies greater involvement at a business level, monitoring continuous operation productivity in order to make sure to reach the expected goals, greater contact with the client for the fulfillment of requests and greater contact with service providers (Avaya) to solve problems
• (SEARS REPAIR CUSTOMER CARE ENGLISH)

• Company Overview: (SEARS REPAIR TEC SPEC)
• Supervisor in charge during the implementation of Sears as a new service in Atento, responsible for the selection interviews of the operators, attention to the customer's demands
• Management of a team of operators (performance monitoring, work plans and payroll management) Weekly meetings with the client, presentation of results and creation of action plans
• (SEARS REPAIR TEC SPEC)