Carlos Fernando Zamora Gutiérrez
Saltillo,COA
Resumen profesional
District operations manager with more than 10 years of experience in
supervision and development of multi-unit businesses, managing
under objectives sales, human resources, costs, suppliers, inventories
and customer service; loyal, dynamic, self motivated, I adapt to any
environment with great enthusiasm for learning and at the same time transmitting and sharing what I have learned to make things happen
Datos destacados
18
18
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Experiencia
District Manager
PCSAPI
Saltillo, Coahuila
2017.10 - 2023.03
- Responsible for the operations of the district formed by 11 units of business, in charge of their respective managers, assistant managers as well as their 220 average general auxiliaries.
- Distribution and monitoring of the monthly, quarterly and
and annual sales budget. - Monitoring, tracking and control of food costs daily, weekly and monthly by monitoring general inventory counts and specific with PEPS system.
- District income statement analysis.
- Monthly turnover targets tracking based on exit surveys, work environment and Express yourself system.
- Management of the labor cost of the district according to the weekly and monthly budget.
- Preparation of Operations Audit and Food and Safety Audit avery month, as well as responsible for the follow-up to the same audits carried out by the franchise auditor in Mexico.
- Coordination and support of the training of general staff of the district in conjunction with the training department of the franchise.
- Maintenance of general facilities and production equipment in
accompaniment and coordination of the franchise maintenance department. - Implementation and monitoring of the growth system by promotion and organizational development of the district based on the talent cycle methodology, performance cycle and nine box.
- Attention to the system of complaints and customer claims.
- Responsible for the monthly district sales includes cash and electronic sales channels such as delivery platforms and the online sales application of the franchise.
- Execution of the campaigns and sales strategies of the franchise in coordination with the marketing department.
- Management of municipal and state permits for the correct operation of the district, legal representative.
- Suppliers and services management and supervision, direct and indirect.
- 6 branches opening, 3 in Saltillo and 3 in Ramos Arizpe.
Business Advisor
Cadena Comercial OXXO
Saltillo, COA
2011.11 - 2017.10
- Responsible for sector operations assigned annually made up of 10-12 average stores per sector, managing the team of respective store leaders, shift managers and 60 floor assistants average.
- In charge of reaching monthly sales goals for the stores sector
assigned. - Monitoring of the monthly cyclical inventory system for each store and pre daily inventories as a control of each branch.
- Management of the personnel turnover indicator of the assigned sector, being responsible for implementing action plans to achieve the monthly goal.
- Preparation of monthly Operational Evaluation for each branch, secret customer follow-up and implementation of action plans to both evaluations.
- Weekly meetings execution with store leaders as well as meetings
indicators under the TOPS methodology. - Customer complaint system management through "OXXO ESCUCHA"
- Alignment of stores to the system of marketing promotions and space rentals PROMOXXO of each campaign to 28 days.
- Store marketing through the customer needs system.
based on planograms according to the type of segment of each store. - Responsible for the total income in its different forms of payment for
each branch. - Management of lost sales in the store sector with local suppliers primary and secondary as well as the management of claims and general incidents with CEDIS OXXO.
- Analysis of the income statement of each store to streamline fixed costs and operating variables, generate positive EBIT.
- Responsible for each branch regulations and permits, municipal and state as well as those established by the National Commission Banking and Securities.
- Loss prevention manager of each store in cordination with the security department of OXXO stores.
- Best Store Advisor 2014 based on indicators of turnover,
inventory shortages, cash shortages, operational evaluation, complaints and
claims, classification of stores. - Opening of 7 new stores in Saltillo, follow-up on the implementation of 4 store renovations.
Own Business Manager
Own Business
Saltillo, COA
2007.02 - 2011.07
- General administration of social events room and service outside of it.
- Responsible for prospecting clients for event contracting
- Management of municipal and state permits.
Production Supervisor
CBC CONNECT
Saltillo, COA
2006.04 - 2007.06
- Responsible for the
preparation and assembly area of electrical harnesses for heavy machinery in charge of 45 operators in 2 shifts. - Daily and monthly monitoring production schedule.
- Quality audits in the preparation and assembly area.
- Waste control of direct materials.
- Control of inventories of direct materials and work tools by season.
- Action plans development to solve customer complaints.
- Programming of normal and overtime man hours per week according to production program.
- Lay out implementation for news customers.
- Visual aids implementation for new products.
- Training of new operators for the preparation and assembly areas.
Process Engineer
Delphi Diesel Systems
Saltillo, COA
2004.10 - 2006.01
- Responsible for the 4mm export nozzle machining line for Diesel injection engines, managing 6 team leaders and 70 workers.
- Follow-up on compliance with the daily production master plan, weekly and monthly.
- Preparation of action plans to solve customer complaints and rejections end with respect to the nozzle of 4mm.
- Pokayokes implementation for specific machining.
- Visual aids creation for line workstations.
- Direct contact with technicians from new machining centers and start-up in the plant.
- Development of a national cutting tool supplier to replace
the one imported for the initial station of the line.
Formación
Industrial Engineer -
Instituto Tecnológico de Saltillo
Saltillo, COA 1999.08 - 2004.12
Quality and Productivity Technician -
ITESM
Saltillo, COA 2001.08 - 2003.07
Manufacturing Business Management, Master Degree -
Universidad Autónoma del Noreste
Saltillo, COA 2006.08 - 2009.01
Enfatiza tus habilidades clave
- Advanced english
- Microsoft Office
- Project management
- Effective communication for management and work group training
- Problems solving, decision making
- Trabajo bajo objetivos
- Customer service
- Leadership, make things happen
- Autonomy with self-control
- Staff training and development
- Adaptability and resilience
- Labor fidelity
Diplomas
- Administrative skills, ITS, Saltillo Coah, 2001
- Machine and tools skills, ITS, Saltillo Coah, 2002
- Manufacturing specialty, ITS, Saltillo Coah, 2005
- Lean Manufacturing, CECADEM,
Saltillo Coah, 2006 - Internal Auditors IS0 9001,
CECADEM, Saltillo Coah, 2006 - People leaders development, NEWAYS, Monterrey Nl, 2014
- Labor skils development, LIMUS, Monterrey Nl, 2016
- Effective Communication, ARMSTRONG,
Monterrey Nl, 2016 - Multi units management, LC, Monterrey Nl, 2018
- Food safety certification, SERVSAFE, Saltillo Coah,
2019
Cronología
District Manager
PCSAPI
2017.10 - 2023.03
Business Advisor
Cadena Comercial OXXO
2011.11 - 2017.10
Own Business Manager
Own Business
2007.02 - 2011.07
Manufacturing Business Management, Master Degree -
Universidad Autónoma del Noreste
2006.08 - 2009.01
Production Supervisor
CBC CONNECT
2006.04 - 2007.06
Process Engineer
Delphi Diesel Systems
2004.10 - 2006.01
Quality and Productivity Technician -
ITESM
2001.08 - 2003.07
Industrial Engineer -
Instituto Tecnológico de Saltillo
1999.08 - 2004.12