Carlos Garcia Lazaro
Carlsbad CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hardworking and multitasker with 16 years of hands-on experience completing various services and repairs. In-depth Centac , turbo air , oil free nirvana, sierras, HOC dryer and other major brands.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Supervisor
Ingersoll Rand
04.2023 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of service department, maintaining a high level of organization and productivity.
- Coordinate and oversee substantial Centac and Turbo Air repairs for our strategic accounts.
- Trained team members on major repairs, PM services, and products to support our customers.
Master Service Technician
Ingersoll Rand
10.2008 - 04.2023
- Completed major repairs and maintenance to Centrifugal, oil free rotary, Dryers, and reciprocating air compressors.
- Contacted customers prior to date of scheduled repairs or maintenance to verify appointment.
- Trained customers on proper operation, maintenance and safety of newly installed equipment.
- Participated in training to maintain technical expertise and proficiency on Ingersoll equipment.
- Followed safety practices to safeguard against injury and damage to property and mysel.
- Operated various diagnostic tools to determine repair plans.
- Identified ways to streamline common requests and improve support processes to better serve customers' needs.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Service Technician
California Air Compressor
02.2002 - 10.2008
- Conducted preventative maintenance and repairs to major brands Ingersoll Rand, Quincy, Garner Denver, Comp Air, and Curtis air compressors.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Assistant Manager
Auto Zone
05.2000 - 09.2002
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, work shift coverage to meet expected business demands.
- Worked closely with customers to understand needs and resolve issues.
- Delegated daily tasks to team members to optimize group productivity.
Education
No Degree - Auto Repair
Palomar Collage
San Marcos, California2007
High School Diploma -
San Marcos High School
07.1998
Skills
- Troubleshooting and Diagnosing
- Mechanical Abilities
- Professional and Courteous
- Complex Repairs
- Attention to Detail
- Complaint Handling
- Technical knowledge
- Problem Resolution
- Technical Support
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Certification
Centac and Turbo Air- Certified
Refrigeration and HOC dryer - Certified
Nirvana and Oil free- Certified
Timeline
Service Supervisor
Ingersoll Rand
04.2023 - Current
Master Service Technician
Ingersoll Rand
10.2008 - 04.2023
Service Technician
California Air Compressor
02.2002 - 10.2008
Assistant Manager
Auto Zone
05.2000 - 09.2002
No Degree - Auto Repair
Palomar Collage
High School Diploma -
San Marcos High School
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