Summary
Work History
Education
Skills
Languages
Timeline
Generic
Carlos Jesús Rincón Paredes

Carlos Jesús Rincón Paredes

Ciudad Madero

Summary

Dynamic Trainer Coordinator and Call Center Sales Agent with a proven track record at Teleperformance, enhancing customer satisfaction and boosting sales through effective communication and safety management. Skilled in MATLAB and adept at fostering a positive learning environment, excel in tailoring solutions to meet individual needs and achieve targets

Work History

Trainer Coordinator

Cannatas
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Boosted employee retention by conducting engaging and interactive training sessions.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.

Call Center Sales Agent

Teleperformance
  • Reduced average call handle time by streamlining processes and providing prompt solutions to customer issues.
  • Maximized sales opportunities by actively listening to customer needs and recommending appropriate products and services.
  • Collaborated with team members to share best practices, improve performance, and achieve sales targets.

Education

Chemical Engineer - Process Especialist

Instituto Tecnologico De Ciudad Madero
Ciudad Madero, Tamaulipas, Mexico
05.2001 -

Skills

Safety Protocols

Safety Management

MATLAB knowledge

Customer Assistance

Visual Basic

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Chemical Engineer - Process Especialist

Instituto Tecnologico De Ciudad Madero
05.2001 -

Trainer Coordinator

Cannatas

Call Center Sales Agent

Teleperformance

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Carlos Jesús Rincón Paredes