Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Carlos Manuel Ojinaga Arellano

Carlos Manuel Ojinaga Arellano

El Paso, Texas,TX

Summary

I am a person who always strives to ensure customer satisfaction. I have extensive professional experience and solid knowledge of the sector. I am able to work both in a team and independently, depending on the needs. I am looking for the opportunity to demonstrate my worth in a promising company.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

National Unity
06.2005 - 03.2025
  • Sellling car insurance offering service of the best quality
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributing to the development of the customer experience, focusing on sales objectives without ever losing sight of the customer-centric vision.
  • Telephone support and management of company email.
  • Performing administrative tasks

Education

Bachilleres
Ciudad Juárez, Chihuahua, Mexico

Diploma - Graphic Design

U CNCI
Ciudad Juárez, Chihuahua, Mexico

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

National Unity
06.2005 - 03.2025

Bachilleres

Diploma - Graphic Design

U CNCI

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Carlos Manuel Ojinaga Arellano