I am a person who always strives to ensure customer satisfaction. I have extensive professional experience and solid knowledge of the sector. I am able to work both in a team and independently, depending on the needs. I am looking for the opportunity to demonstrate my worth in a promising company.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
National Unity
Ciudad Juárez, Chihuahua, Mexico
06.2005 - 03.2025
Sellling car insurance offering service of the best quality
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Contributing to the development of the customer experience, focusing on sales objectives without ever losing sight of the customer-centric vision.
Telephone support and management of company email.