Carlos Maximiliano Mancilla Benitez
Síntesis profesional
I am a person in constant movement, who enjoys music, video games, sports and know new places with nature. I always seek to be updated in my knowledge and capabilities.
Información general
2
2
Languages
4
4
years of post-secondary education
3
3
years of professional experience
Experiencia laboral
IT and Cyber Security Engineer
Huawei Lanitoamerica
Queretaro, Mexico
2026.01 - 2026.07
- Managed cloud infrastructure, VM provisioning and maintenance, VPNs, network access, and IP management. Ensured secure handling of sensitive data, supported cybersecurity policy implementation, and resolved infrastructure and network issues in collaboration with operations teams.
- Cloud and infrastructure administration, VM lifecycle management, VPN and network access control, IP management, cybersecurity compliance, data security, incident troubleshooting, and operations support.
- Managed cloud environments, virtual machines, VPNs, and network permissions. Performed VM troubleshooting, managed IP resources, maintained security compliance, and supported cybersecurity initiatives and operational incident resolution.
- Teamwork.
- Provided technical insight on design and operational concerns for current security technologies, aiding network improvements.
Technical Support Engineer
Huawei Lanitoamerica
Queretaro, Mexico
2024.07 - 2025.12
- Technical Support Engineer (L1) with experience providing first-line support for OSS and IT environments.
- Skilled in incident monitoring, troubleshooting, ticket management, system health checks, and issue escalation.
- Analytical and communication skills, ensuring timely resolution of technical issues while maintaining high service availability and customer satisfaction.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Skilled in troubleshooting, root cause analysis, fault diagnosis, issue validation, and coordinating with technical teams to ensure timely resolution and system reliability.
- Teamwork.
Customer Experience Management Engineer
Huawei Lanitoamerica
Queretaro, Mexico
2023.10 - 2024.07
- OSS Delivery and Maintenance Engineer with experience supporting 3G/4G telecom networks, OSS platform delivery, maintenance, and data migration.
- Skilled in IP configuration, LDD creation, network element configuration, and platform deployment.
- Customer communication skills with a focus on delivering reliable network solutions.
- Teamwork
Estudios
Engineer's Degree - Electrical, Electronics and Communications Engineering
Universidad Politécnica del Estado de Morelos (Upe
Morelos 2019.09 - 2023.05
Competencias
- Phishing identification
- Cybersecurity policy development
- Cloud security
- Windows server and desktop mangament
- Routing and switching
- Hardware support
- Active Directory
- Software installation and upgrades
Languages
Spanish
First language
English
Avanzado
Cronología
IT and Cyber Security Engineer
Huawei Lanitoamerica
2026.01 - 2026.07
Technical Support Engineer
Huawei Lanitoamerica
2024.07 - 2025.12
Customer Experience Management Engineer
Huawei Lanitoamerica
2023.10 - 2024.07
Engineer's Degree - Electrical, Electronics and Communications Engineering
Universidad Politécnica del Estado de Morelos (Upe
2019.09 - 2023.05