Carlos Miguel Arreola Benítez
Síntesis profesional
Analytical thinker leverages problem-solving skills to drive continuous improvement. Works cross-functionally to adapt systems to changing business needs and formulate winning solutions.
Información general
15
15
años de experiencia profesional
Experiencia laboral
Business Data Analyst (Technical Analyst 4)
Oracle
2017.04 - 2026.03
- Work with Global IT, Line Of Business to manage Asset Inventory database (TELCO CMDB)
- Design automated solutions for recurrent reporting of IT projects (daily/weekly/monthly).
- Monitoring and control Oracle IT Inventory.
- Monitoring and control Oracle IT New Service Orders.
- Work with the multiple IT teams, including IT, voice and network engineers, cloud team, procurement, facilities and other field personnel in the provisioning of new services.
- Follow up supplier invoice payments.
- Coordination and negotiation with multiple telecom carriers (AT&T, Verizon, Level 3 and many other local carriers).
- Design automated processes for in-depth analysis.
- Design automated data control processes.
- Learn, publish, analyze and improve management information dashboards, operational business metrics decks and key performance indicators.
- Improve tools, processes, scale existing solutions, create new solutions as required based on company needs.
- Provide in-depth analysis to management with the support of accounting, finance, transportation and supply chain teams.
- Participate in budgeting and forecasting efforts.
- Perform monthly variance analysis.
- Develop metrics to drive key business decisions.
- Adapted workflow to meet need business needs.
- Synthesised large datasets into actionable insights, elevating decision-making.
- Kept updated on advancements to latest information system solutions.
- Conducted consultations with business directors to obtain extensive understanding of business and technical needs, designing solutions accordingly.
Technical Leader
Huawei Technologies
2013.02 - 2016.11
- Technical Leader for Access Network projects Integrated Accounts (Megacable, Maxcom, Axtel).
- Lead Access Network projects with Megacable customer.
- Manuals and Documentation creation for Customer (ATP, LLD, Network Designs, Users Guides, Products manuals)
- FTTx responsible for Homologation and implementation projects.
- MSTP configuration and design for Megacable GPON Network.
- DCMTS homologation responsible.
- OLT L3 configurations test and implementation in Megacable Network.
- NMS (U2000) installation and upgrade (Linux and Windows Server).
- VDSL Project responsible for Homologation and implementation process.
- FTTH responsible for new technologies homologations in Telmex.
- Network Access device configuration to support VoD.
- Configuration and troubleshooting of GPON technologies.
- Device configuration and functionality tests for VoIP services (MSAN).
- Configuration of ADSL, VDSL and PON profiles to HSI services.
Support Engineer
Sistemas MER
2012.09 - 2013.02
- Server configuration to voice recording
- Install and configuration of voice recording software (Audiolog, Impact360)
- Troubleshooting at signaling level of voice issues.
- Voice IP Protocol Analyses
BI Consulting
SIS México
2012.03 - 2012.09
- DWH Administration at Seguros Bancomer
- ETL
- Develop of process of data load and organization.
- Creation of store procedures
- Creation of views to final users
Scholar
STC Metro
2011.01 - 2011.05
- Develop of the sub direction of human resources web site
- Application develop at C# .NET
- Application connection with the data bases servers
- Data bases information management and administration.
Estudios
Computer Systems Engineer Degree -
Universidad Del Valle de México
12.2011
Competencias
- SQL programming
- Data Visualisation
- Python coding
- Quantitative analysis
- Data cleaning
- Logical reasoning
- Negotiation techniques
- Technical documentation
- Network configuration
- Systems integration
- Team player
- Project management experience
- Financial Forecasting
- Database design
- ERP knowledge
- Statistical analysis
- Microsoft Office Suite expertise
- Critical-thinking
- Data analytics proficiency
- Financial reporting
- Technical communication
- Stakeholder consultation
- Decision making
- Technical report writing
- Stress tolerance
- Agile and scrum methodologies
- Technical troubleshooting
Language
Spanish
Proficient
C2
English
Advanced
C1
Certificación
- Cisco CCNA Certification (CSCO12121950)
- Cisco CCNA Security Certification (CSCO12121950)
- ITIL Foundation Certificate (GR750330286CA)
- TOGAF Foundation Certificate (122188)
- COBIT Foundation Certificate (GR692004209CA)
- SCRUM Fundamentals Certified (634583)
- Crucial Conversation – VitalSmarts
- OBIEE (Oracle Business Intelligence Enterprise Edition) - Oracle Corporation
- Data Science Introduction: Statistical Programming in R – UNAM Online.
- Big Data Foundations – IBM Cognitive Class
- Efficiency First Framework Practitioner Certification - AOTMP
Cronología
Business Data Analyst (Technical Analyst 4)
Oracle
2017.04 - 2026.03
Technical Leader
Huawei Technologies
2013.02 - 2016.11
Support Engineer
Sistemas MER
2012.09 - 2013.02
BI Consulting
SIS México
2012.03 - 2012.09
Scholar
STC Metro
2011.01 - 2011.05
Computer Systems Engineer Degree -
Universidad Del Valle de México